Forum Discussion

DgJack's avatar
DgJack
Joining in
2 months ago
Solved

Wrong email address submitted for verification.

When I was asked for a third party email addressI entered a yahoo.com email address instead of the correct yahoo.co.uk.    Therefore I cannot verify my email account.  I cannot see a way to change this through settings etc.  What do I need to do to get the right verification email address registered and get my account back ?

  • 用心棒's avatar
    用心棒
    2 months ago

    Regrettable Virgin Media have removed the ability for an authenticated user to correct this issue, The forum team are best placed to help further and the issue has been flagged to them.

  • 用心棒's avatar
    用心棒
    Very Insightful Person
    2 months ago

    Sign back in and repeat the change of Sign in Email Address with correct email address.

    -- 
    I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
    Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks

    • DgJack's avatar
      DgJack
      Joining in
      2 months ago

      Thanks for that but there is no option to change it.  There is only an option to resend the verification email to the incorrect email address I entered.

      • 用心棒's avatar
        用心棒
        Very Insightful Person
        2 months ago

        Regrettable Virgin Media have removed the ability for an authenticated user to correct this issue, The forum team are best placed to help further and the issue has been flagged to them.

  • Azrael93's avatar
    Azrael93
    Joining in
    6 days ago

    Hi, i also have the exact same problem where the email on my account is the wrong email adress by one character and i cant find a way to change it on my account.

    Could someone help please with a solution to this issue as i cant cancel a service i need to without the proper details.