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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
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  • 16 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
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Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
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Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Cannot sign into emails on my android phone

I have a Samsung galaxy A50 - and I cannot sign in or set up my email account on there? I can sign in on my pc and Ipad line but it says email incorrect can anyone help its driving me nuts? I need to be able to access my emails on my phone. Many than...

Virgin Media account and blueyonder email hacked

My elderly in laws are not tech savvy and their VM account was hacked by someone who gained access to their password. We have phoned Virgin media several times and have been sent from pillar to post. This is getting very distressing for them. In shor...

Irene11 by Joining in
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Resolved! Has my E-mail account been hacked - Emails received demanding Money

I have had an NTLWORLD email for many years. It is my primary email account. Last September after a family holiday, I could not get into my email and managed to change the email name I have us to log in to be my google mail email account (in the main...

RoyU by Joining in
  • 1 replies
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Resolved! can't change password

can't change passwordMy email password is not recognised. So I clicked that I forgot it and tried to reset it. Whatever password I try, it says it is not accepted because the password must not contain my username. But it does not contain my username....

scam bill email

just received a random virgin bill strange amount wrong payment date and from dake construction.comobviuouyly a scam !

Tugbydog by On our wavelength
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Resolved! Cannot access 2nd blueyonder email account online.

We will be away for a few days and need to access my wife's blueyonder account via internet. When I open the account via my phone I get all my messages but her account shows up in Red and the message "the folder is empty pops up. Through Thunderbird ...

Not receiving password reset email

I had a message from VM stating my email login was compromised and to reset my password, and I can get as far as Step 2 in the online guide but in keeping with other users never receive the verification email from VM so as to activate my third-party ...


I have been attempting to contact customer care services regarding the cancellation of my broadband service. Unfortunately, despite multiple attempts, I have been unable to connect with a representative, enduring wait times exceeding two hours on eac...

Phishing emails problem

I have been  receiving scam emails addressed to a different account that is not mine. I have blocked this account and every email that has been sent to me, but keep getting them. It is a completely different email address to mine. How can I stop gett...

Virgin email access denied forbidden and Luxembourgish?

Today all of a sudden I've been denied access to my webmail account with the words forbidden and at the bottom Luxembourgish . It worked fine before. I've cleared the cache etc and can login to my virgin media account. What's happening?

Quorny by On our wavelength
  • 12 replies
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