@TrevorSawbo wrote:
Outlook says the Virgin server won't accept my profile and thus won't connect,
That's a rather strange error because Outlook only uses your profile to remember where the data for each of you email accounts is stored within its own database.
Outlook does not send the profile to Virgin Media so I don't see why Outlook would say that VM won't accept your profile. VM don't need to see it, they just need your email account and password, along with the server details.
Having said that Outlook profiles do have a habit of getting corrupted for all sorts of reasons, Microsoft updates being one along with Outlook add-ins and the influence of anti-virus software.
If it really is an Outlook profile issue, here's MS' advice on how to repair it : https://support.microsoft.com/en-gb/office/fix-your-outlook-email-connection-by-repairing-your-profi...
However, to be honest, I suspect that like lots of other people on here what you are finding is that your VM settings in Outlook now need updating to reflect a change that VM introduced a few weeks ago.
Now when you reset a VM email password you have to generate an "app specific" password to use instead or your webmail password when accessing that email account via any third party email apps or clients such as Outlook.
I suspect that the recent VM email debacle has now triggered the need for you to generate an app specific password to use in Outlook instead of the usual password you use to access your VM webmail account.
However, in all honestly that's nothing to do with Outlook profile but I would still try switching to using the "Mail app" password in Outlook to see if it cures the problem.
To do that sign in from this link https://my.virginmedia.com/ using the VM email address and the existing password you have been using up to now. That will take you to the relevant "My Virgin Media" account for that email account.
Then click on the "Account settings" tab and then the "Account details" tab.
Then scroll down the "Accounts details" page to "Mailbox app password management." and click on "Manage".
You can then generate a mail app password which will be in the format: video-post-mossy-sharp
You will then need to enter that new app password (including the "-") into the password field of your email account in Outlook's settings.
You can still use the original password to access the email account via VM's Webmail service.
