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Accessing secondary email via webmail

7dials
Tuning in

Hi, I have an ntlworld email address and a virginmedia one, which is secondary on the account but is the one I mainly use. I've lost track of the password, so I don't have webmail access to it. I do have access to the ntlworld one via VM signin.

Is it possible to reset the password for this email address alone, using the 'forgot password' link, or would I have to reset the main VM signin password as well?

I had to do that after VM blocked access for 'security' reasons, or something, and my heart sinks at the thought of having to go through it all again ...

Many thanks.

10 REPLIES 10

Joseph_B
Forum Team (Retired)
Forum Team (Retired)

Hey @7dials,

Sorry to hear this has happened, I can see you were recently in a private message with my colleague, if you are each back out to them there, they will be able to continue assisting you further.

Joe