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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 16 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 81 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Ntlworld email addresses and the mess that is the new login system

Hi,My 84 year old father has been an Ntlworld customer for ~20 years, and he and my mother both still use email addresses. A recent mandatory change has come into place which requires a non-virgin account to be the log in. This process,...

dhaller by Joining in
  • 10 replies
  • 0 kudos

Need Orphaned Account Re-Linked

My wife's secondary account has disappeared from my main Virgin Media account. It is still working but we are not able to access it so she is unable to set it up on her new phone .After reading through I believe it became orphaned a few months ago wh...

Adgib by Joining in
  • 6 replies
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unable to access my virgin media and emails

My mail account got hacked. I went through the process of resetting the password. As my virgin email address was the login for My Virgin Media, I changed that address first to my gmail account before I could successfully change the passwor...

Closing a email account

Dear Virgin Media, I have an old email account that I no longer use and would like to close it permanently. I believe is may be linked with an old Virgin Media account that I also no longer use, since migrating my mobile account to O2.I ha...

All of my sent emails have suddenly disappeared!

I have just noticed that all of my sent emails have suddenly disappeared!I first noticed it whilst accessing VM email through my iphone, so then logged in to my email account online and they have all gone from there too.I have checked the archive fol...

Resolved! Not receiving emails from

Since sometime yesterday (19 Sept) I have stopped receiving all emails from all the groups on I subscribe to. Some posts appear in Bounces on my account on  e.g. 421 mx...

AlpenDX by Tuning in
  • 59 replies
  • 2 kudos

Retrieving NTL email account

My 91 year old father has recently moved into a care home. His home Virgin Media account was therefore cancelled. He has now lost access to his NTLworld email account. Is there any way to retrieve this, even temporarily? 

Jmat by Joining in
  • 5 replies
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DEF01 code trying to reset virgin email password

Hi thereVirgin email not accessible now for 6 days. Frustrating. I access the mail account via my account. Forgot the password. When i try to regenerate the password, the error message flashes up.Have tried clearing the cache and...

MarkB66 by Joining in
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