Cant Access original email address

Hi, I've read posts from other users stuck in a similar loop and it can only be sorted by an agent stepping in and helping by the looks of it.

i've been with virgin nearly 8 years I think so the original email address used to set up online services is no longer avalible to view. An old btinternet address (now closed) I dont have access to this email anymore.

I have been trying to link my virginmedia account with my O2 account but it keeps sending setup links to the old address,  when i went into my My virgin media online portal (which works through my virgin medeia log in, i go into the security and sign in details page. which allowes you to change the primary adress.  how ever to do this it sends a one time pass code to the email address i cant access.  as such im stuck in a loop

 I try and get it sorted but run into brick walls each time.

I need someone to run through customer security with me using name, address, account number, payments etc and update my email address to a current active one so that I can get the onetime pass code to enable full functionallity.

Please please help. Many thanks in advance, Geoff