My wife after being in hospital for 20 days came home and found that her ntl.com address deactivated, all her contacts were saved on this , we have spoken to several people at virgin who think that we are all computer wizards which am not, all my wife's contacts were on this, can you help us.
Firstly and most important, are you still paying users of VM Broadband? If so, then access to your mailbox should still be possible. It's more likely you need to setup a 3rd party email address to access VM mailboxes as per the earlier security changes.
Hopefully a VM Mod will pick this up and discuss with you in a day or two.
Forum TeamHi Colin2628,
We're very sorry to hear your wife has been unable to access her email account.
How have things been since posting please?
Is her ntl email account linked to an active broadband account with us?
Please pop back to us when you can.
My email address still available, when talking to virgin media there think all of us are computer wizards am not.
Unfortunately without some very basic information it's very difficult to help. No one here can look over your shoulder to see what you can see.
The first and most important question is, are you using Virginmedia broadband / wifi?
My wife email still does not open, mine as the primary still opens but hers as secondary does not, will not recognise her address or password
