Volt speed

[vander18]

Hello,

I have recently purchased an O2 product that qualifies for a broadband increase from M250 to M350. I can see it reflected in my package but when I run a speed test it is still running at M250?

[Megan_L]

Hi GlynF1, 

Thanks for chatting with me in our PM's, it was lovely speaking with you but I am sorry that we couldn't help in this instance 😥
Unfortunately due to your account being on a ringfenced team we would not be able to help further in this case. 

Please continue to chat with the team and they will try helping as much as possible. 

If you feel you're just not getting anywhere with them, you can always ask them to raise a complaint and speak to their management for an escalated case. 

See our Complaints Process here for more info on this 👉 Complaints Code of Practice 

Thanks,

Meg