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Forum Posts

Netflix - Bundles and Activation

We are aware of some confusion around the inclusion of Netflix within some of our bundles. The Netflix Standard Plan is now included in the below bundles sold from 21st March 2022 only Biggest TV bundleBiggest TV Volt BundleUltimate Volt Bundle Pleas...

ModTeam by Moderator
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Resolved! Volt Benefits

HiI signed up for O2 back in July and had the message confirming Volt benefits had been applied to my O2 account on 18/07/2023.I’ve still not received the speed boost from Virgin or ’Max’ benefits- what do I need to do to get these activated?thanks

Virgin Media speed boost,

I've got the same situation, my O2 volt benefits have been applied but waiting on Virgin Media speed boost, could you advise on what I need to do? 

levien by Joining in
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Volt benefits not been appplied

Hi there, we signed up to an O2 contract which includes Volt, however this hasn't been applied. they advised us to speak to you - I called and was told I'd be called back however that was some time ago. Do you have a Volt enablement team I can contac...

haroons by Tuning in
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O2 sim not received Complaint

Dear Virgin,I'm very disappointed and dissatisfied with the service. After several calls with your customer service and that of O2, there is no who can take ownership.I have been charged for the first bill now as well by O2, for a service I have not ...

Virgin/O2 customer not volt data supercharged

HiBeen an age since got an email telling me I was going to be upgraded, so i clicked to activate. Its been a quite  a while to be honest, I wasnt  too confident on this process.  Looking at the account I am unsure whether the data plan has changed.Pl...

Cbro57 by Joining in
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Volt not activated someone help please

If I knew virgin was going to be this annoying I'd have stuck with Sky! Can't speak to anyone. We got connected 21st September. Activated volt benefit 3 weeks ago and still nothing. Who can I speak to to sort this out?! Help please   

New Volt Service traum

I was persuaded to sign up for Volt with a promise I would receive 3 wifi pods as I need these to ensure signal reaches my office as I work from home. Only one wifi pod was sent to me and when calling Virgin they say I have to wait 6 days from receip...

Holby62 by Joining in
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Need to book an engineer to replace brown box outside my house

HiMy brown box has came off the wall and all the wires are on show, I have tried to call Virgin media but cant get to speak to anyone to report the problem.  It is currently covered in masking tape.  If anyone from Virgin media sees this message coul...

Resolved! Volt Broadband Benefit

Hi,I joined Virgin in the Summer for TV and Broadband on the M500 deal. I didn't realise Volt benefits until later as I've been with O2 for years.I signed up for Volt benefits in September which doubled my mobile data, however, my virgin broadband ha...

rynbyl by Joining in
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Volt benefits confusion, am I being a dummy?

Is anyone able to share their experience of getting VOLT benifits activated so I can check I'm not being a dummy?Two weeks ago I upgraded my O2 with Volt and my mobile Internet allowance doubled overnight with no extra charge. I contacted virgin medi...