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Address on account incorrect - VOLT address matching

Tuning in

I have both O2 and Virgin Media.

My address on O2 is correct, but my address on VM is slightly wrong, although post from VM still makes its way to me.

Apparently the addresses differing even slightly stops Volt benefits from being applied.

Does anyone know how I can get my address corrected on VM?



Forum Team
Forum Team

Hi @Jr10

Thank you for your post and welcome back to our community forums. We're here to help.

I'm sorry to hear that there seems to be an error with some account/address information. What seems to be the error exactly? Is it a typo? Have you checked any documentation you've received from us with the address on to confirm that they don't match?


Zach - Forum Team
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My address has a flat number and house number.

The correct formatting of it is “Flat 1, 15 street name”.

However VM has “15A street name” - instead of Flat 1, they’ve added “A” to the house number.

Yes I have checked my bill.

Hello Jr10.

Thanks for explaining.

Can I send you a direct message please so the address from our side can be amended and you can then get the Volt Benefits set up.

If you can check the Logo top right of your screen that would be great.