Change Billing Address to match Op for Volt Benefits

[Robert_Kleyn]

Hi, 

Because O2 uses an auto filler for their address function on my account, my billing address with O2 does not match my Virgin Media billing address meaning that I cannot activate Volt Benefits. Please can someone help as this is a very broken system and O2 have been unable to help with this.

[Robert_Kleyn]

I just tried to talk to the Virgin Media team about this and they hung up on me. Terrible customer service

[Beth_G]

Hi Robert_Kleyn

Thanks for your post, welcome to the Community Forums.

I'm really sorry to hear about the experience you've had trying to resolve an issue with your address on our systems. 

You mentioned that the billing address doesn't match, do you mean because they are different addresses that you're using, or are there slight differences in the addresses on each system? If you can please confirm which system has the incorrect address, we'll be able to advise further. If it's with O2, you would need to contact O2 directly so they can correct the address on their side. You can contact O2 directly by phone on 0344 809 0202.