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Joining in

Good afternoon.

Like others on the forum, I am waiting for my Volt2 double speed broadband benefit to be activated. I signed up for Volt2 via the O2 website in December after the Virgin > O2 switch over. My Volt2 benefits on O2 were activated within days. I was aware that it could take up to 14 days for the double speed broadband benefit to be activated by Virgin and have been waiting patiently for this.

I have tried numerous attempts via the live chat and contacting customer services - none of which have been helpful and the customer service department tried to charge me for an upgrade in broadband speed rather than the Volt benefit.

Has anyone else experienced this or have an alternative way to contact Virgin?


Forum Team
Forum Team

Hi Stavros1588,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about this. I am happy to take a look into this. 

I will private message you now to confirm your details.