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Forum Posts

New Contract & Netflix

Hi there,I just agreed to another 18 month contract which has now included standard netflix.I was told i would get an email explaining how i can activate netflix but i never got one. I chased this up on a live chat and was told to go to the Netflix a...

Mejjo203 by Joining in
  • 5 replies
  • 0 kudos

Netflix Subscription cancelled.

I received an email from Netflix to state my subscription  which is part of the Volt package has been cancelled. It is now impossible to restart membership  from the set-top box. VM Customer service has been unable to resolve. Netflix customer servic...

KMW6 by On our wavelength
  • 48 replies
  • 0 kudos

Volt benefits not applied

I've been with O2 for ages and 3 weeks ago signed up to VM. I've waited over 14days for my volt benefits to be added, but I'm still waiting. When I go through myO2 it tells me that it's not available in my area and on myVM it says it's inactive, but ...

Eek5511 by Joining in
  • 1 replies
  • 0 kudos

New sim only upgrade + Volt

Hey guys  I have had Volt activated and it has been great with my 3 year O2 contract - that has just ended.I have kept the phone from that contract and just upgraded via O2 to a new sim-only contract - the new sim is active and old contract finished....

o2 and broadband boost

Hi allJust wondering - our Virgin mobile transferred to o2 this week. Our 100mb broadband did get a boost months ago to about 130mb but is it going to get another one now as per email last week....."As you’re also a Virgin Media broadband customer, o...

sorethumbs by On our wavelength
  • 14 replies
  • 0 kudos

Wifi boosters

How can I order wifi boosters I can't even get the connect app to scan in the kitchen which is next to the living room where the router is

Andy1982 by Joining in
  • 10 replies
  • 0 kudos

Resolved! Fuming!

Contract up for renewal next month. I am on a good deal at the moment so was expecting to pay a bit more but no more than a new customer!Called today, 9.45am spoke to Leonora who offered me the same package I'm currently on for £45. After removing th...

dkitch by On our wavelength
  • 10 replies
  • 0 kudos

Wifi Pods How to Order

Good eveningCan someone please advise how I can order the wifi pods? We were told that we get 3 included for free in our new Volt package and the agent I spoke to advised I need to use the Connect app to assess that we need them and order from there....