on 12-04-2021 22:36
I have one tivo box & the router on the ground floor and two tivo boxes on the first floor ( one in each of my son's bedrooms) I know for a fact that some time ago I was able to select 'My Shows' and 'Other Tivo box' and be able to watch any recorded program from any TV in the house, upstairs or downstairs. These past few months although I can connect to any of the the other two tivo boxes, none of the 'shows' will play! The screen goes blank and after many minutes a message with a code V401 'problem playing this video' appears. If there is a moderator reading this I've phoned Virgin 3 times ( being disconnected once! ) gone through the same process of checking serial numbers of boxes and on one occasion being told my router is too far from the upstairs tivo boxes..so how come both upstairs boxes can access Netflix, Prime & catch up if they weren't connecting to the internet? My son streams via his x box from a garden shed! There's nothing wrong with the signal of the router reaching the boxes. Only this evening after a 52 minute telephone call to Virgin I was told my router needs to be re-booted every 15 days and this would definitely resolve the problem. It was re-booted by Virgin but didn't make any difference! I will write a letter of complaint and will eventually cancel my direct debit & Virgin will have to either cut me off or take me to court for the money! I've asked for an engineer to come but each time they've tried to evade this .Can a moderator intervene and arrange for an engineer to call?
Answered! Go to Answer
on 13-04-2021 01:30
on 13-04-2021 08:59
@jbrennand wrote:
You refer to Tivo boxes - but I am assuming they are V6 boxes - is that correct?
Just to help with this... you can check here if you're not sure.
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on 13-04-2021 10:37
Hi jenfamily1, thanks for getting in touch - sorry to hear about the issues you've been having with your TV service.
I wasn't able to assist using your forum details alone on this occasion, so I'll get in touch via PM to confirm a few details & hope to hear back from you soon.
Tom
on 13-04-2021 11:24
You should reboot the router and all VM set top boxes so they can perform a handshake and see each other.
on 13-04-2021 13:28
You can follow Home > Help & Settings > Clear or restart.
Also on a V6, make sure you're not in Eco power saving as this disables remote access.
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on 13-04-2021 16:01
By means of general info @jenfamily1 - this is primarily a user-community forum where peer-peer support from fellow customers is the first method of support.
VM staff do monitor posts and wade in when that level of support has failed to resolve issues, or account-specific issues have been identified.
I'm glad you got your issues sorted, that's the main thing.
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on 13-04-2021 01:30
on 13-04-2021 08:59
@jbrennand wrote:
You refer to Tivo boxes - but I am assuming they are V6 boxes - is that correct?
Just to help with this... you can check here if you're not sure.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 13-04-2021 09:07
Hi
Thanks for your advice. I won't cancel the DD.Yes please can you transfer this to TV V6 forum
Steve
on 13-04-2021 10:37
Hi jenfamily1, thanks for getting in touch - sorry to hear about the issues you've been having with your TV service.
I wasn't able to assist using your forum details alone on this occasion, so I'll get in touch via PM to confirm a few details & hope to hear back from you soon.
Tom
on 13-04-2021 11:24
You should reboot the router and all VM set top boxes so they can perform a handshake and see each other.
on 13-04-2021 12:59
Hi & Thank you
VM reset / rebooted my router yesterday and someone else on here suggested I go to Home -Settings- WiFi Network -connect to all Virgin services.I'm in the process of doing that now.
Steve
on 13-04-2021 13:01
Hi Tom
Thanks
What is 'personal message' ? is it an email to [Mod deleted - personal information]
Steve
on 13-04-2021 13:20
Hi again
Do I switch off the boxes from the plug in order to reboot?
Steve
on 13-04-2021 13:28
You can follow Home > Help & Settings > Clear or restart.
Also on a V6, make sure you're not in Eco power saving as this disables remote access.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks