on 01-12-2021 19:32
Hi - when my fridge powers up the screen blanks out for 2/3/4 secs on a regular basis
this doesn’t happen when watching a dvd or the fire stick
I have had extra plugs put in place that run of different power set ups but to no avail
I need to interference to stop
how can I stop it
on 01-12-2021 19:52
Does this happen with all source material? i.e. live TV, recorded programmes, OnDemand and/or streaming?
Have you tried changing your HDMI cable and also the port on your TV?
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 01-12-2021 19:56
when watching live tv, i have swapped hdmi ports. tried plugging in from different power sources, tried moving the fridge further away.
on 05-12-2021 11:50
Good morning nickbriggs,
Welcome to the forums and thank you for taking the time to post.
I am sorry to hear that you have had some issues with your signal.
Have you replaced the HDMI cable in general? How close is the TV to the fridge?
Kind regards,
Zak_M
on 05-12-2021 12:26
Hi - yes I have tried 2 different HDMI cables
The fridge is 2.5 metres away from the TV
the Virgin box is running off a different electrical circuit too
I don’t have the issue when watching DVDs or the fire stick
thanks Nick
on 05-12-2021 12:51
on 07-12-2021 12:58
Hi @nickbriggs
Thanks for coming back to us. I've not been able to locate your account details from the forum information provided. I'll send you a PM to get some details and run further checks.
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill