Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Incorrect AC adaptor

Lmeline
Joining in

on ‎30-09-2021 10:23

Anyone has received the incorrect AC adaptor so you cannot self install your new box?

 

Left a complaint but had no answers yet.

0 Kudos
9 REPLIES 9

japitts
Very Insightful Person
Very Insightful Person

on ‎30-09-2021 10:53

What new box is this - if it's a fault replacement, you can continue using your old one.

You've posted in the V6 board and new TV installs are to 360, not V6. Although it's the same hardware.

Complaints have a 28day turnaround, it's not the best way to report/solve service issues.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos

Lmeline
Joining in
In response to japitts

on ‎01-10-2021 09:14

Hi. 

Talking about a 360 mini box installation. I have the wrong AC adaptor (power supply lead). It is too big to plug it to the box. The jack is too big for the power hole behind the box.   Says 2.3v on it and my other box use a power lead of 2.5v which does fit the mini box. 

 

Requested a replacement and was told this is the most up to date one hence my complaint as it is not the correct power supply cord for a 360 box and I was literally ejected from the chat box. 

No one is answering the phone either. 

 

 

 

0 Kudos

newapollo
Very Insightful Person
Very Insightful Person
In response to Lmeline

on ‎01-10-2021 11:22

Hi Lmeline,

A member of the Forum Team will pick this up for you and arrange a new power lead.

 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
0 Kudos

Robert_P
Forum Team
Forum Team
In response to Lmeline

on ‎01-10-2021 11:34

Hello Lmeline

 

Really sorry to hear you have received the wrong equipment with your recent order, I understand the frustration this can cause.

 

I'm going to send you a Private message to get some more details from you to look into this further and look forward to your reply.

 

Thanks

 

Rob

Robert_P
Forum Team
Forum Team
In response to Lmeline

on ‎05-10-2021 08:20

You're welcome Lmeline. 

 

Rob

0 Kudos

Lmeline
Joining in
In response to Robert_P

on ‎07-10-2021 14:54

Hi. I received today the correct adapter . I was told the installation of my spare mini box will go smoothly. 

Having tried this afternoon , I do not have a cable socket in my spare room so cannot connect the mini box. 

Been a customer for years and well before virgin , (use to be Telewest) I never had so  many issues with an upgrade.

What is my option now?.It is a month now and I still cannot use in full the upgrade I bought.

 

 

0 Kudos

Zach_R
Forum Team
Forum Team
In response to Lmeline

on ‎09-10-2021 15:07

Hi @Lmeline,

I'm sorry to hear this. Can you clarify what socket you're referring to that's missing?

Thanks,
 


Zach - Forum Team
New around here? To find out more about the Community Forums, take a look at our FAQs!


0 Kudos

Lmeline
Joining in
In response to Zach_R

on ‎09-10-2021 15:35

The coax one I guess that's what it is call.

 

I have no wall socket to plug the cable so unable to install the mini box Ive  been sold as an upgrade.

 

 

0 Kudos

Tom_F
Forum Team (Retired)
Forum Team (Retired)
In response to Lmeline

on ‎11-10-2021 18:14

Sorry to hear you've still not been able to get this sorted Lmeline. Please get back to me via PM (the purple envelope icon) and we'll see what we can do to help.

 

Tom

0 Kudos
Top