Booking a technician for switchover

[ceridwen]

My elderly parents have a telecare device and a telephone extension which will need to be connected. They are struggling to book a technician, please can you help? I have tried to call on their behalf but I'm getting nowhere. I'm worried that they will be cut off.

[John_GS]

Good evening @ceridwen 

Thanks for posting and welcome to the community.

I'll send you a PM now to assist further.

Best wishes.

[Ginger1]

Please copy the non personal answers back here as we have also been struggling to figure out how to contact Virgin since the migration cut us off.

[Ilyas_Y]

Hi there @Ginger1, thanks for the reply on the forums. 👋🏼

Please refer to our conversation as we are in contact with you there.

Kind regards,
Ilyas.

[Ginger1]

Yes we have been talking but need a way to book technician without a phone.

[Matthew_ML]

Hey Ginger1, thank you for reaching out and I am sorry to hear this.

Please do reply to my colleague in the PM and he look into this for you. Cheers