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Withheld Numbers and Call Blocker

tangletwigs
Tuning in

Another post regarding the loss of "withheld" number blocking on a BT Handset with built in Truecall.

The phones were working perfectly for at least a month pre-switch over connected to the "old fashioned not trendy" copper wire landline. Now,after the switchover, the same set of phones are ignoring the truecall block for withheld numbers completely.

I have tried suggestions here about resetting the base station, using custom filter settings etc. Nothing has made a difference.

Surely VM are aware of, and know why, this issue is so prevalent?

 

1 REPLY 1

Alex_RM
Forum Team
Forum Team

Hi tangletwigs,

Thanks for posting and sorry to hear you're having some issues after the switchover. So I can check a few things for you I've popped you over a private message.

Alex_Rm