sim card not arrived

[lord-vader]

Hi I set up a mobile account on the 31st may I have not yet received my sim card.

[Travis_M]

Hi @lord-vader 

Thanks for posting on our community forum and sorry to hear about the delay with receiving your SIM card.

If you contact our Mobile sales team on 0800 052 0238 they'll be more than happy to look into this for you lord-vader - keep us updated with how you get on

Regards

[lord-vader]

I have tried to phone them but I can`t get through it is saying that calls to this number can not be connected at the moment.

[Travis_M]

Hi @lord-vader 

Thanks for your response

Are you able to try a different device for me if possible please? I've just been able to connect the call myself when testing this - please keep me updated

Regards

[lord-vader]

My main phone is the only one I can use until I get my sim card.

[Travis_M]

Hi @lord-vader 

Thanks for your response. All of our contact options can be found here if you would like to try an alternative contact method - my apologies for any inconvenience this issue have caused.

Regards