Soft lock active. Need to turn on roaming urgently

[Dibble1]

In the EU. Need to turn on roaming. Help!! 

[Megan_L]

Hi Dibble1, 

Thanks for using the Community Forums to get your roaming turned on, I am sorry if this has been causing some frustration 😥 

Because there is a soft lock active there may be limited help we can offer until you've been switched over to O2, I will send you a private message now so I can tell you when that would be. 

I do apologise that there may not be anything else we can do to activate your roaming at this time though. 

Speak to you soon.

Thanks,

Megan_L

[Megan_L]

Hi Dibble1, 

Thanks for chatting with me in our private message, I'm sorry that there was limited help I could offer in relation to the soft lock and your data roaming, but I am glad we managed to come to an alternate outcome. 

I really hope this doesn't affect your holiday in anyway, however if you do need further help please let us know. 

Thanks,

Megan_L