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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
  • 317 Views
  • 0 replies
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Help Needed, O2 No Use In Resolving Mobile So Far

Okay so since the switch over from VM to O2 I've been plagued by nothing but problems, from poor signal, inability to receive calls, and most annoyingly, the fact that all calls I receive, from anyone in my contacts list, come through as 'Unknown'. I...

Resolved! Update on previous posts.

Hi folks, the bad penny is here again!!Given the issues i have had with my LG Joy  (LG-H220) which I cannot solve, I have taken the following action.1) I have bought an identical phone off Ebay which is minus it's battery and backplate. I had a spare...

Bogdan3 by On our wavelength
  • 613 Views
  • 5 replies
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Data roaming

In Italy and cannot get data roaming to switch on. Keeps getting "sorry there's an issue. Please retry" but to no avail. 

Maxtia79 by Joining in
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  • 2 replies
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Resolved! Not recieving calls after porting number

Hello. I ported my number from Plusnet over 48 hours ago - I can call out and I'm receiving calls from landline numbers but not from mobile - these are still being picked up by my previous supplier (callers are getting my old voicemail message). Chec...

Screenshot_2023-06-01-14-26-38-69_426a5588c5110cd01d5af17e47adb223.jpg
Drewseph by Tuning in
  • 939 Views
  • 11 replies
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Freestyle upgrade offer a joke

I have been on my freestyle contract for 28 months out of the 36 I signed up for and thought as I only have £200 left on it I would try and trade in my old phone to lower the amount owing. I have an Oppo Find X2 Pro, which was worth £850 new when I g...

coxyclan by Tuning in
  • 299 Views
  • 4 replies
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Roaming in Portugal

I arrived in Portugal on 1 June 2023 and no phone service. Reboots, manual network selection, automatic selection after a sim reseat.. nothing works. Been trying to contact Virgin Support online thro my wifi, my account page, their support page and c...

Changing regions

My phone continually changes region. This leads to phone numbers being changed to a different format and meaning I am unable to use my phone to call people. I have changed the region on my phone to us as per advice from a virgin staff member on the p...

Lucyb90 by Joining in
  • 246 Views
  • 2 replies
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Roaming in Isle of Man not working

Dear Virgin Mobile,I've just arrived in the Isle of Man and have no phone service at all. When I found these help pages I find that this is a problem that has been going on for years with numerous posts.I find it amazing that you've not managed to fi...

PRG2 by Tuning in
  • 5810 Views
  • 94 replies
  • 1 kudos

O2 migration - WiFi Calling -Sony Xperia.

HiHad an email about migration to O2.We are due to visit someone with a poor signal. My wife’s iPhone could use WiFi calling but not my Sony Xperia.It appears O2 supports WiFi calling on Sony phones but only those with O2 branded operating systems.So...