Order stuck parked

[Jordan0199]

I ordered a new phone contract on Friday and the order was parked pretty much straight away, since then I haven’t been contacted at all about any additional checks or updates either by phone or email.

[Paul_DN]

Hi Jordan0199,

Thank you for reaching out to us in our Community and welcome, sorry to hear your order has been parked and that you haven't heard anything since, this can happen when we need a little more information or further checks are needed, I would advise speaking to our Mobile Sales team on 0800 052 0238, they will be able to look further into this for you.

Regards

Paul.