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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
  • 316 Views
  • 0 replies
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Reacquire old deactivated number

Please! Someone from virgin mobile! I really need to somehow get my old phone number back. I had it a few years ago. I called it now and it appears to be deactivated (and not used by someone else). If theres any way for me to somehow get that number ...

izzy5 by Joining in
  • 841 Views
  • 12 replies
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New sim and scam calls!

Hello,I just got a new sim and number about 6 weeks ago and already I'm getting scam calls.There anyway to stop this? beyond ridiculous I'm getting them so soon.

Wiserommer by On our wavelength
  • 254 Views
  • 3 replies
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Selling/trading in a phone while still under contract

I have a mobile on a 3-year pay-monthly contract with Virgin. The contract started in April 2021 so 8 months left on it.I want to change the phone, but not with VM or O2. I have been offered money off the phone I want to buy, if I trade in my current...

cass by On our wavelength
  • 426 Views
  • 3 replies
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With sender

Hi, I ordered 2 new phones that were supposed to be delivered 03/08/2023 but Yodel status was “with sender” for both phones on the delivery day.  I did a web chat and they said it would be with me that same day regardless and they didn’t turn up. Yod...

Suzisuze by Joining in
  • 198 Views
  • 1 replies
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No order confirmation on phone order

Hi allI ordered an iPhone 14 Pro from Virgin Media mobile the other day. I talked with someone from Virgin at 0800 052 7551 and they confirmed some details and said I could go ahead with the order and it would arrive on Thursday (today). I signed off...

Edenz03 by Just joined
  • 7426 Views
  • 1 replies
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Wifi Calling not working but VoLTE is?

Hi I joined VM last week.I spoke to Customer Services a few days ago and asked them to turn on Wifi Calling for my account, and they said they did.My phone now shows VoLTE icon at the top but no wifi calling. I've tried the usual reboots/reinsert sim...

Re: Text message harassment while abroad

I am currently travelling in the US and I am getting 100s of emails and texts per day! I am not using my data roaming, I am using wifi wherever I go. I don't understand why this is happening. I'm spending a large portion of my holiday time DELETING e...

nikkioh by Just joined
  • 189 Views
  • 1 replies
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help

is there a way to actually contact this company? I cant find a phone number, the whatsapp chat doesnt work and im getting fed up.... 

izzy5 by Joining in
  • 237 Views
  • 3 replies
  • 0 kudos

Order getting cancelled without notification

I tried to place an order for a new phone on a pay monthly deal last Tuesday.I was told I would receive a call from the Virgin back office team to confirm the order the following day.I called the customer service team on the Wednesday to check I woul...

mattvm1 by Joining in
  • 175 Views
  • 1 replies
  • 0 kudos