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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
  • 0 replies
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What are the contractual obligations to O2 post migration?

Hi,Previous Setup: £111 per month, Oomph package with mobile, broadband, and television.New Setup: £86 per month to Virgin for Broadband/Television, £25 to O2 for my mobile.Suppose I decide to leave O2 because £25 a month is a lot for what I use and ...

tsgt by On our wavelength
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Issue since porting number

I have just switched on a sim only contract after leaving SMARTY, I have ported my number across but haven’t been able to receive texts since I have reset my phone multiple times, taking sim out, rest network settings but none of these have workedI c...

user61 by Joining in
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Resolved! Phone completely UNUSABLE after O2 migration almost 4 days ago

Hi, so my current phone was bought from Virgin mobile years ago and I've been a loyal customer with them. We even have the full virgin media tv, broadband, land-line package which we pay an extortionate amount for every month. My contract on my phone...

ML861 by Tuning in
  • 41 replies
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Is anyone else being overcharged for mobile?

Did anyone else get moved to os for mobile and get charged for something that was free ?Did it get resolved or did you just cancel your contract ?I was getting mobile incl. in my media contract and now I have to pay for it.

K2Too by Tuning in
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Switch off Parental Controls

Trying to switch off the Parental Controls on the app and keep getting an error EC:9999. Tried it on the website and the following message is at the top of the Manage Services Tab: This action cannot be carried out as the Financial Account has a soft...

kevyg6 by Joining in
  • 17 replies
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O2 cut me off despite paying Virgin

When VM advised they were moving me to O2 they said I would be charged but they would pay it. So I ignored an overdue text from O2 as I was due to have my VM direct debit on 28th that included my phone on the ultimate oomph. 29th O2 cut me off forcin...

Timwilky by Fibre optic
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Re: Switch off Parental Controls

Hi, I’m also having this issue. Could you remove the block on my mobile please so that I can get onto the lotto website. Also Wi-Fi calling doesn’t seem to be working as calls are dropping out when I’m home and have no mobile signal. Not great as try...

Security Keys

Hi I need a copy of the security key for 3 credit agreements in my Family plan, are you able to send these through? I have searched through all my emails and cannot locate them