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Order Cancelled With No Explanation

serinatatham
Joining in

on ‎29-08-2023 15:41

I placed an order yesterday which was immediately parked. I phoned to ask why and was told that I would be sent documents to sign within 24-48 hours. I logged in to see the status of my order today to see that it has been cancelled, but no one has communicated this to me and I haven't been told why. I have tried to re-order multiple times today but keep coming up against an 'Oops, something's gone wrong!' page every time. How can I get this sorted?

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1 REPLY 1

Paul_DN
Forum Team
Forum Team

on ‎29-08-2023 16:04

Hi serinatatham,

Thank you for reaching out to us in our community and welcome, sorry to hear an order you placed was canceled after being parked and that you have had no call to explain why,

Have you tried calling our Mobile Sales team on 0800 052 0238?

Regards

Paul.

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