upgrades - how long for change to complete?

[CJ38]

When you change plan ie 260 to 350 how long does it take virgin do the change and is it automatic ie you don't have to interfere with the hub

[MOD EDIT: Subject title changed for clarity]

[Client62 · Accepted solution]

The VM Hub only picks up a new speed profile when it is restarted.

Refer to the Hub menu page Check Router Status >>> Configuration to see the current Downstream & Upstream speed profile.

[CJ38]

Thanks for that info. Do you get any indication or message that a new speed profile is awaiting or is it trial and error. I changed plan yesterday afternoon so how long would virgin take to produce the new [profile

[newapollo]

Hi CJ38 

If you changed plan over the phone it's usually actioned immediately, any other method generally takes around 3 days as the change needs to be performed manually. Sadly there is currently a backlog with manual changes and they can take up to 14 days.