t3 timeouts

[RockerSBM]

Hi

Can anyone tell me why t3 pop up on they upstream bit but dont show up on the error logs? im getting more t3 on the upstream bit but they dont show on the error logs when another shows up!

[Martin_N]

Hi RockerSBM,

Thank you for the information you have provided. I am sorry to hear you're still having this issue. 

I can see that my colleague has private messaged you previously to assist with this but had no response. 

I have taken a look over our system and from what I can see an engineer would be required to resolve the errors. 

I do appreciate you have you advised you don't wish for anymore engineer visits, but to help with this we would need to arrange for you. 

Can you please let me know if you would be happy for me to proceed with booking one in for you?

^Martin

[RockerSBM]

Hi 

can someone check the connection now so they can see the fault?

[Molly_T]

Hi RockerSBM, 

Thank you for getting back in touch. Having had a look on our systems I can see you are currently experiencing issues due to a local outage. This is currently due to end on 24th March at 10am. If you can please get back to us following the end of the outage if you are still experiencing issues so we can offer further support and book a technicians appointment if needed. 

All the best. 

[RockerSBM]

HI Virgin 

so looking in to my problem seems to be the downstream has the qam drops is this whats been causing my noise problem after all them years? 

the the last tech came he got on to them about the 331 channel was always maxing out over 99% utilisation so i think this is what was causing the net to go out and back on years back.

can someone look into the downstream side of things?

[RockerSBM]

hey virgin noise on the downstream think we can get networks to clean it up?

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	4.800003	38.605377	QAM256	25
1	139000000	5.800003	38.983261	QAM256	1
2	147000000	5.800003	37.636276	QAM256	2
3	155000000	6.000000	38.605377	QAM256	3
4	163000000	5.900002	38.605377	QAM256	4
5	171000000	5.500000	38.605377	QAM256	5
6	179000000	5.099998	38.605377	QAM256	6
7	187000000	5.099998	38.983261	QAM256	7
8	195000000	5.000000	38.983261	QAM256	8
9	203000000	5.000000	38.983261	QAM256	9
10	211000000	4.900002	38.605377	QAM256	10
11	219000000	4.699997	38.983261	QAM256	11
12	227000000	4.500000	38.605377	QAM256	12
13	235000000	4.400002	38.605377	QAM256	13
14	243000000	4.300003	38.605377	QAM256	14
15	251000000	4.199997	38.605377	QAM256	15
16	259000000	4.300003	38.605377	QAM256	16
17	267000000	4.300003	38.983261	QAM256	17
18	275000000	4.000000	38.983261	QAM256	18
19	283000000	4.000000	38.605377	QAM256	19
20	291000000	4.500000	38.605377	QAM256	20
21	299000000	5.000000	38.605377	QAM256	21
22	307000000	5.300003	38.983261	QAM256	22
23	315000000	5.300003	38.983261	QAM256	23
24	323000000	4.800003	38.983261	QAM256	24
26	339000000	4.900002	38.605377	QAM256	26
27	347000000	5.000000	38.983261	QAM256	27
28	355000000	5.300003	38.983261	QAM256	28
29	363000000	5.400002	38.983261	QAM256	29
30	371000000	5.199997	38.605377	QAM256	30
31	379000000	5.099998	38.983261	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	38.605377	0	0
1	Locked	38.983261	0	0
2	Locked	37.636276	0	0
3	Locked	38.605377	13	0
4	Locked	38.605377	0	0
5	Locked	38.605377	0	0
6	Locked	38.605377	0	0
7	Locked	38.983261	0	0
8	Locked	38.983261	0	0
9	Locked	38.983261	0	0
10	Locked	38.605377	0	0
11	Locked	38.983261	0	0
12	Locked	38.605377	0	0
13	Locked	38.605377	0	0
14	Locked	38.605377	0	0
15	Locked	38.605377	0	0
16	Locked	38.605377	0	0
17	Locked	38.983261	0	0
18	Locked	38.983261	0	0
19	Locked	38.605377	0	0
20	Locked	38.605377	0	0
21	Locked	38.605377	0	0
22	Locked	38.983261	0	0
23	Locked	38.983261	0	0
24	Locked	38.983261	0	0
26	Locked	38.605377	0	0
27	Locked	38.983261	0	0
28	Locked	38.983261	0	0
29	Locked	38.983261	0	0
30	Locked	38.605377	0	0
31	Locked	38.983261	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1880

QAM4096

392

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

41

4.0

1280019835

203

[Kain_W]

Thanks for the response again RockerSBM,

Welcome back to the community,

Sorry to hear you're still facing intermittent issues, I can't currently see any readings that would relate to the issue posted on Sunday, are you able to post some recent logs for checks?

Thanks,

[RockerSBM]

Hi 

Think that was a virgin media servers.

Can someone look into the downstream thou with the channels and the noise. 

Also can someone fix the hub using it in modem mode because it doesn't let you on the hub to see the status 

[Ashleigh_C]

We are unable to look into the Hub specs while the Hub is in modem mode, we will need it to be in router mode. 

Are you able to post the Hub logs as requested?

Thank you. 

[RockerSBM]

Hi

i told u the status doesnt work i cant get on the hub to see anything told u its a fault in modem mode for tp link routers! when they going to fix it has hub4 been out like 3 years? hows the hub 5 in modem mode? wanna send me that and see if that works?

and has u can see on the hub status when its worked the qam dropped and noise on the downstream

[Beth_G]

Hi there,

We are sorry if you are still experiencing issues with your services from your side - we have been able to check your services and at the time of writing, it has been around 3 days since your last reboot and we are seeing no errors.

Currently we cannot perform further checks as your Hub is still in modem mode - as we advised earlier this week, we would need you to place into router mode to see if we can see any errors.

Please feel free to return once you have rebooted and placed into Router mode.

As yet, the Hub5 is not available.