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Forum Posts

Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 33 kudos

Internet speed dropped from 300M to 14M

My usually reliable and fast Internet speed had plummeted tonight. As the title states, down from 300M+ to 14M. Ironically, the upload speed is still 30M+Hub 3 status looks fine (It's in MODEM mode). I have rebooted the VM Hub 3 and my ASUS AX88U rou...

Wendolene by On our wavelength
  • 5 replies
  • 0 kudos

Resolved! 350mb consistently dropping to 90mb

Hi all,My connection keeps dropping to 90Mb every few days. A complete power cycle of all equipment doesn't fix it either. I work from home sometimes and lately, the VPN keeps dropping out.I really appreciate any help you can provide.

ukdood1 by Tuning in
  • 3 replies
  • 0 kudos

Poor 1Gb connection with little help from Virgin

Hi all,My connection has become pretty broken: Quality Monitor Different LinkSamKnows won't even complete without failing with "Lost Connection" Phoning Virgin results in "It shows 1Gbps here, try a pinhole reset" followed by "We have to give it 48 h...

Frequent Disconnections / Packet Loss

Hi,I have the Gig1 broadband connection and prior to recent weeks I have had no issues. Since the 30th January I have noticed some minor packet loss creeping in and it has progressively worsened as you can see in the BQM below.I use the superhub4 in ...

Spiritz by Joining in
  • 8 replies
  • 0 kudos

Intermittant internet since 3pm today in PL2

Hi guys I phoned Virgin customer support earlier and they did say they are aware of some issues,  but did not give much information.   I was wondering if a CS agent here could look into this for meSince around 3pm my internet keeps dropping out and p...

snozski by Up to speed
  • 5 replies
  • 0 kudos


Hub 4 showing all red. I use modem mode but looked at hub and it is showing modulation for downstream as 'unsupported' for all frequencies. I think there is an area fault but never seen this message before. Any ideas.what causes this?

scouseware by On our wavelength
  • 2 replies
  • 0 kudos

Help with connection/speed

Just installed virgin broadband 108Mbps M100 fibre, it works fine in the living room where the router is but in bedrooms a little further there is no connection or super slow.My question: Will this problem be solved if I upgrade to M200 fibre and 213...

Slow Ethernet Speed

Good morning.According to SamKnows I am only getting 473 Mbps to my pc. To my Hub 4 I am getting 1146 Mbps.I am using a Cat 6 cable and according to my pc it says I should be able to receive the following:Link speed (Receive/Transmit): 1000/1000 (Mbp...

How do I improve my speed over ethernet?

Please can somebody help I am using windows 10 and have virgins 1gb package. I am using a Cat7 cable and these are the results from the multiple speed test providers (on this it goes to 650 then latency goes to 1000 and it comes back down to this).An...

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Ilukey96 by Tuning in
  • 10 replies
  • 0 kudos

Same speed

Have upgraded from 250 to 350 but the WiFi speed is the same as before. Previously was getting 255 on WiFi in most places of my house. The upgrade has gone through and I have restarted my hub 4 but speed is the same. Even testing it near the hub it i...