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Brown outside box damaged

HiThe brown box on the front wall of my property has become damaged due to the weather. Am I able to get it replaced? I've tried using the chat function in the past but nobody came out to it.Thanks 

V_M1 by Joining in
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Virgin media upload issue again

HelloI'm again experiencing regular upload issues when I try to stream... I tried about 4pm yesterday and was getting 0.1Mbps upload and the same again tonight at about 5.30pm.  Is this a problem with my system or Virgin?  This is about the third tim...

Resolved! Slow Upload speed since 14/12/23

Hello, I'm on VM 250/25 ( volt) since early last month upload speed has been less than 2mbs on the Router directly with ethernet. Unable to make video calls. Router says: 30/12/2023 19:36:49criticalNo Ranging Response received - T3( Multiple occurren...

Sudden extremely slow upload speeds

Suddenly, in the last couple of days I have incredibly slow upload speeds. This is incredibly disruptive as part of my work involves uploading large files every morning, and this now takes hours and hours whereas it ordinarily should take a few minut...

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WiFi speeds drop at night?

So Useually we get very fast wifi at 200-300mbps, but when I run the test past 1am it’s ridiculously slow at around 20mbps i can never get it to be fast at night which sucks because that’s when we use it the most

rubra by Joining in
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Resolved! Hub 5 drop out

Having issues, with the hub 5. We have the 1gb contract. Every day the download speed drops to about 1meg. Run diagnostics and it says the hub needs a reset. This is now happening once or twice daily. Help please 

LeighDaz by Joining in
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  • 10 replies
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1 Gig upgrade - speed issue

Hi guys. As I got such great support previously I thought I'd come back and chase up another issue I have. So after my last issue I managed to get my package on a new contract. 1gig volt with TV and phone, so here goes. Since install of the new route...

payne2k by Tuning in
  • 1223 Views
  • 11 replies
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Internet keeps dropping

My intrrnet keeps dropping and I'm trying to get to the bottom of it. I've logged onto the router and have the attached pre/post error rates. Is this something to be concerned about?  I also have Lost MDD Timeout and RCS Partial Service warning on my...

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Anyone else in the Bristol area with issues...?

I've been having serious speed issues for a while now, but this is ridiculous. Checked Down Detector and there's a small blue blob over the Bristol area, so I was wondering if anyone else was having a problem...? This page, for example is a load of b...

Why does YouTube buffer/stutter on my 1Gb downlaod connection?

So my download speed (package) is around 912Mbps - (Virgins fastest speed) but when watching YT videos, after a few seconds, the video often pauses (spinning icon) for anything between 5 and 30 seconds (apprpox) before playing again.I would have thou...

Paul_I by Superfast
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  • 21 replies
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