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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 36 kudos

Resolved! How long does it take for speed upgrade activation?

I ordered a speed upgrade last Thursday or Friday and still nothing as of today.My contract says the speeds start today, my online account still shows M250 but the change my package page is showing that I have Gig1 Fibre Broadband.I've tried resettin...

Not getting the full speed on Volt 350

Hi,I originally joined Virgin on 200 mb packaged in 2006 upgraded to 250 a few years ago. Since last year, I'm with O2 for my mobile and my broadband was upgrade to Volt 350. I was getting this speed consistantly but I have noticed that since the mid...

osalter by Tuning in
  • 8 replies
  • 0 kudos

Internet down in west Leicester

My PC connects to my Virgin Media Hub4 via Ethernet.On a good day I get 120 Mbps download speed.  For the last two weeks I have been getting less than 2 Mbps, using the Which? broadband checker.  Power cycling the hub does nothing.  When I use the  V...

JeffE by Joining in
  • 5 replies
  • 0 kudos

Upgraded to 1Gb Broadband and service worse than on 500mb

I upgraded to the 1gig broadband from the 500mb one. From day 1 of the upgrade i've had nothing but hassle. I'm getting nowhere near 1Gb i'm getting lower speeds than i had on the 500mb broadband, it's been passed to technical and i've had 2 engineer...

Ldrew500 by Joining in
  • 2 replies
  • 0 kudos

Is Virgin Media Broadband really as bad as reviews say?

So I moved into a new house, congrats to me. My old setup was a 4G+ mobile router with a SMARTY sim worked well for near enough a year! Signal is garbage in this new house though so since this is a long term place I've looked into ISPs. The only one ...

niket198 by Joining in
  • 8 replies
  • 0 kudos

Damaged Cable in garden.

Dear Virgin Media , at my parents house builders damaged the cable  and there was no internet in the house however my dad put it isolating tape hoping for a fix but that did not helped broadband is intermittent , power levels -9 . Is it possible we c...

piter by Superfast
  • 6 replies
  • 0 kudos

Speeds dropping frequently

Hi,been having issues with my 250mb package recently. On rare occasions it will be working at full speeds but more often than not the speed will be alot lower, as of late frequently dropping to 10-20mbps.Was wondering if the power levels might be an ...

Intermittent speeds

Since upgrading to gig1 speed has been awful. First few days it was down to around 200, not a problem, then for a couple of weeks it was up and down, 800 sometimes (excellent) then back down to 200 (still useable). Virgin media sent me an email sayin...

evan1 by Joining in
  • 2 replies
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Hub 5 Speed Issue

hey everybody i recently purchased the hub 5 for virgin media with a speed off approximately 1130 mbs but with a guarantee of it being 563 mbs. on my S22 the speed is 408mbs download with 48.3mbs. the issue i have is that on my pc the speed is 24.9mb...

dadya06 by Joining in
  • 1 replies
  • 0 kudos