Worthwhile to Pursue An Engineer/Technician Visit?
Hi folks. Just posting to ask if it is worthwhile to pursue a possible engineer/technician visit to my home. Introductory Info Some basic introductory info about my setup is: M350 package. Hub 5. Hub being run in router mode. Wired setup to my single device. (Presently, I only connect to a desktop computer.) I have had a good run of connection performance since my last problem with VM, which was back in 2023 (and which got sorted). Problem My download speeds and general internet performance have been really lacking today. In particular, simple tasks like web page loading have been taking a very long time. Tests I have run some tests, and have been a little disconcerted at the results. Here are the test results. Test 1. Speed Test via SpeedTest.net I ran a “classic” speed test at https://www.speedtest.net. Here is the result (23/05/2025): The result is disappointing, given that I am on the M350 package. Test 2. Speed Test via Fast.com I ran another fairly rudimentary speed test at https://www.fast.com. Here is the result (23/05/2025): Again, the result is disappointing, given that I am on the M350 package. Test 3. Speed Test via SamKnows.com/RealSpeed I ran a SamKnows “real speed” test at: https://www.samknows.com/realspeed/ Here is the result (23/05/2025): The result is disconcerting. There is a very large disparity between speed to my router/hub, versus speed to my device. Test 4. BQM (Broadband Quality Monitor) Snapshots Here is the result for 22/05/2025: Also, here is a link to my live and ongoing snapshot: https://www.thinkbroadband.com/broadband/monitoring/quality/share/d57ddb32ce73f6c17be094e3b7602e5e1af7945d The result is disconcerting. There are some instances of packet loss, and some instances of latency creeping up. Test 5. VM Telephone Service-Status Check I called the VM service status check number (0800 561 0061). The automated telephone system reported no problems in my area. Test 6. VM Web/Online Service-Status Check I ran a service status check via my account page. I believe this is the same check that can be performed without actually logging a VM account. The publicly available check page is here: https://www.virginmedia.com/help/check/status Here is the result: i.e., the result came back with an indication that there is an “intermittent signal in my area”. I was invited to check back in circa 22 hours, with the potential option of taking-up a technician visit.
