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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 37 kudos

G73 Broadband Fault

Is there any update on the issue in G73?My Gig1 speeds are less than 100 Mbps and the latest info on the Service Status page gives an estimated fix date of 5/7/23. It’s been like this since early last week!

MarkP255 by Joining in
  • 3 replies
  • 0 kudos

Connection dropping daily after download speed upgrade

I last reported problem with my wired 1Gig connection back in January this year and got on to VM, who must’ve done something remotely, as my connection became stable again.Story was, I had to keep completely rebooting the hub on more or less a daily ...

160623 samknows.jpg SamKnows after 4th reboot.jpg 160623 hub.jpg Untitled-1.jpg

New 1GB Connection slow HUB 4.0

Hey,So is witched to the 1GBIT internet speed and did a few speed tests and no way near what the speed of 1gbit!Speedtest:https://www.speedtest.net/result/14928695911Sam Knows speed test: Router:Virgin Media Hub 4DownloadMbps374Device:DesktopDownload...

Download speed

I received an email from Virgin stating that "You currently have our M500 Fibre Broadband, so your upload speeds will be boosted from 36Mbps to 52Mbp Turn the hub off and turn back on and it would be sorted"Before I did this my download speed was aro...

Resolved! Slow Upload

Hi, I'm just here to report something that is just very annoying, every week there is 1 or 2 days that the Upload from my Ethernet / Wi-Fi just get's very and very bad.I tried to check if it was my PC but no for everyone in my house just get's very b...


Very Slow Upload Speed (Ping)

I have been experiencing very slow upload speeds for several weeks. Tests through your system keep mentioning there is an issue in the area.After a test with Ookla, they are suggesting that my upload speed is 0.05 mbps and my ping is just very high a...


internet rubbish all day

had a text at 8 am to say my services were fixed.all day internet is crashing and when it works its taking 10 seconds to load a page.

kevb123 by Tuning in
  • 1 replies
  • 0 kudos

1gb vs 500mb

Do I need one 1gb (£36pm) or 500mb (22) 3 people about 20 devices connected sometimes all three of us work from home, we stream and one of us games.Live in a 3 bed semi, currently on 350mb is actually decent don’t really feel any black spots or slow ...

Download speed slowing down

For the past week or so, our download speed has been dropping to unusable levels, sometimes as low as 0.5Mbps (and we're on the 1gig package). Upload speeds are fine and fairly consistent. If I leave it long enough (an hour maybe more) it will someti...

chart log.png speedtest log.png Slow-29Jun23-1026am.png
Lee989 by Joining in
  • 2 replies
  • 0 kudos

My broadband is throttled

So since getting Virgin back in July of last year, lots of issues (intermittent and complete outages), constant issues in NW3, the most unstable Internet I have ever had! Anyway, have the M350 package, did few speed tests, was only getting 50-80Mbps,...

bc2020 by Tuning in
  • 8 replies
  • 0 kudos