REALLY slow upload speed all of a sudden

[dbizal]

I haven't had an issue since moving house 6 months ago but all of a sudden my upload speed has dropped significantly.

[Cardiffman282]

Check for local faults on 0800 561 0061 

[dbizal]

Looks like there is a fault, but it's been saying this for a few days now...

Surely we should be compensated for this? 

[Cardiffman282]

You would think so but unfortunately not. It needs to be total loss of service https://www.virginmedia.com/help/billing-and-payments/automatic-compensation

There is a speed guarantee but it only applies to download speeds (not upload). https://www.virginmedia.com/wifi-max

[Matthew_ML]

Hey dbizal, thank you for reaching out and a warm welcome to the community I am so sorry to hear this.

I have taken a look and I can confirm there is an area outage due to end on the 3/4/24 at 10:30AM.

We are sorry about any trouble this may cause.