Noise/terrible TBB graphs.

[Icantcrabhere]

Hi again, I'll have to split the post into various parts due to character limits.

So for a while my connection has been "Less than ideal". (My previous posts reflected this)

However the last week or more it has been worse than usual, ping spikes while having videos playing in the background (even just 1080p music videos)
In fact the spikes are worse than the TBB Graph shows.

Then early this morning(Just after 11AM) I had a full outage (Partial service in logs, which I will post further down), as well as QAM dropping.
Even prior to today, the T3 timeouts that would also occur happened in bursts on each upstream channel. - luckily not

Bit of info:

HP2 Area,
Super hub 3,
Modem mode(although this shouldn't matter, right?)

Graph from today (13th october):

https://www.thinkbroadband.com/broadband/monitoring/quality/share/942d91a395a26f3dd31266c72a6884cb61a6350d-13-10-2021

Live Graph:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/3f9a0c6eff35d57ae0f42e221bb1b8b92039be2d

The larger average latency spikes are from speed tests/people updating stuff on their phones.
I can provide graphs from further back if needed.

On to the logs:

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)	699000000	Locked
Ranged Upstream Channel (Hz)	46200000	Locked
Provisioning State	Online

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	699000000	4.5	40	256 qam	37
2	539000000	4.5	38	256 qam	17
3	547000000	4.9	40	256 qam	18
4	555000000	5	40	256 qam	19
5	563000000	4.5	38	256 qam	20
6	571000000	3.7	38	256 qam	21
7	579000000	3.2	38	256 qam	22
8	587000000	3.5	38	256 qam	23
9	595000000	4	38	256 qam	24
10	603000000	4.5	38	256 qam	25
11	611000000	4.4	40	256 qam	26
12	619000000	4	38	256 qam	27
13	627000000	3.7	38	256 qam	28
14	635000000	4	38	256 qam	29
15	643000000	4.3	38	256 qam	30
16	651000000	4.6	38	256 qam	31
17	659000000	4.4	38	256 qam	32
18	667000000	4.1	38	256 qam	33
19	675000000	4	38	256 qam	34
20	683000000	4	38	256 qam	35
21	691000000	4.5	38	256 qam	36
22	707000000	4.3	38	256 qam	38
23	715000000	3.7	38	256 qam	39
24	723000000	3.4	38	256 qam	40

I should also note: the power levels before the outage were in the 7 ~ 7.5 range. - unsure if this is of any relevance since they're still in range.
More so just wondering if it's part of the problem.

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	20789	1490
2	Locked	38.9	12227	1519
3	Locked	40.3	13374	1571
4	Locked	40.3	13192	1642
5	Locked	38.9	14011	1637
6	Locked	38.9	16810	1531
7	Locked	38.9	20184	2512
8	Locked	38.6	21187	2611
9	Locked	38.6	20780	1768
10	Locked	38.9	20562	1933
11	Locked	40.3	19913	2445
12	Locked	38.9	21657	3878
13	Locked	38.6	23632	3311
14	Locked	38.6	24594	1900
15	Locked	38.6	23876	2238
16	Locked	38.9	22765	2252
17	Locked	38.6	22882	1623
18	Locked	38.9	23041	4006
19	Locked	38.9	22662	3496
20	Locked	38.6	23448	2519
21	Locked	38.9	22031	2614
22	Locked	38.6	20555	2865
23	Locked	38.6	21454	2039
24	Locked	38.9	20845	3970

These post RS haven't raised any higher since the outage happened earlier today.

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200000	39	5120	64 qam	1
2	39400000	38.8	5120	64 qam	2
3	32600000	38.5	5120	16 qam	3
4	25800088	37.8	5120	64 qam	4

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	6	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[Sofia_B]

Thanks for getting back to us @Icantcrabhere. 

I've taken a look into things for you, and I can see there is an issue in the area currently. 

This is causing intermittent service and is due to be resolved 20/12/21 at 13:55. 

If you find the issues persist once this has been resolved, please let us know. 

Thanks, 

[Icantcrabhere]

Hi Sofia!

Is there any chance you have a reference number?

Also is there description of the fault, or is it needing to be investigated?

Thank you for the update, however!

Much appreciated 

[Tom_W1]

Hi @Icantcrabhere, thanks for your post.

I've checked your account and the should now be resolved for you, it seemed to have been fixed at the same time Hayley mentioned it should've been.

Can you please confirm if you're still having issues?

As Sofia's post said, it was being investigated which is why she could locate the outage on your account - thankfully this now appear to be fixed!

Please let me know if you still need further assistance.

Regards

[Icantcrabhere]

Hi tom!

It does indeed seem to be fixed, I'll be keeping an eye on it to be sure however!

I'm wondering if you could tell me what the cause of the issue actually was?

My interest is peaked, since it plagued me for a while.

Thanks again for the reply !

[Zak_M]

Thank you for coming back to us. 

It looks like it was an SNR issue. 

Kind regards,

Zak_M