Sofia_B
Forum Team (Retired)
Joined 5 years ago
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Re: Why can't I get virgin media both neighbours have it?
Hi Bacchi. Welcome to the Community and thanks for your first post, we're happy to have you with us 🙂 I'm sorry to hear this, I appreciate this is frustrating and we apologise for any inconvenience caused. I'm glad to see Christy_D is assisting you with this matter. Any issues or queries from here, please let us know and we'll assist further. Thanks,1.2KViews0likes0CommentsRe: User already logged in (when not) on hub
Hi biggs_Skeed. Welcome to the Community and thanks for your post, we're happy to have you with us. I'm sorry to hear you're also experiencing the User already logged in issue, I appreciate this is frustrating and we apologise for any inconvenience caused. I would advise that you do need to perform a pin hole reset. If this doesn't resolve the issue, please let us know. Thanks,2.9KViews0likes0CommentsRe: Moving home and being placed on to a new contract without contest
Thanks for getting back to us Jaspersmom1. I'm sorry to hear this, I'd advise waiting 24 hours for this to reflect on your online account. If you still find the contract hasn't been updated, please let us know and we'll happily get this sorted. Thanks,1.3KViews0likes6CommentsRe: can't log in to virgin media account
Hi Arct1cMonkey. Welcome to the community and thanks for your post, we're happy to have you with us. 🙂 I'm so sorry to hear you're having issues logging into your My Virgin Media account, I can appreciate this is frustrating and we apologise for any inconvenience caused. I've managed to locate your account and I cannot see any issues on our end that could explain the drops in service. I'm going to send you a PM so we can look into both issues for you. Please look out for a notification in the purple envelope located in the top right hand corner of your screen. Thanks,1.4KViews0likes22Comments