Next to zero upload speed and intermittent internet

[Scotty8]

Since yesterday I am getting next to zero upload speed and intermittent internet which makes it impossible to make work calls, send emails, interact with apps, connect to a vpn etc

i have tried several things suggested on VM community (e.g. turning the router off, resetting router etc) but nothing has worked. 

I have rang VM and there is a problem in my area…

I have read this forum which mentions this thing happens when there is poor signal to noise (SNR) https://community.virginmedia.com/t5/Speed/Very-Slow-Upload-Speed/td-p/5218217

this is what I am currently receiving:

Does anyone know how long these issues typically take to get fixed? or any advice on what I could do? 

[Scotty8]

I’m case it is relevant I have the Hub 3 

[Client62]

During a known VM Service fault, it is best to not tinker with your Hub.

For faults affecting you street 0800 561 0061 may give update on the progress.

[Thomas83]

I've had this issue last week, was told it was a local issue, been ok all week then today the same, download speeds of over 300mb and upload of zero.. never had issues with virgin till recently 

[Chris_W1]

Hi Scotty8, thanks for the message and welcome to the forums. 

I understand that the visit has been cancelled, can you confirm if there is still an issue with the service?

Kind regards, Chris.