massive lag spikes. Voice calling nearly impossible

[kayrah87]

My connection has been absolutely shocking for latency and lag spikes recently. For over a month.
I have tried unplugging everything off the network and leaving it for a few hours and everything. 
I include the BQM for my router for the last 24 hours. The packet loss was where I rebooted the router after unplugging all devices. I left everything unplugged for an hour after the reboot then plugged everything back in again.

As it stands I can barely get through a voice call without getting 3 or 4 seconds of dropped connection every minute or two.

 

[jbrennand]

See this...

Post up your Hub/network connection details and someone will check to see if there is a problem there.  In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) (DONT click these links) - and hit return. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page.
Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts

[kayrah87]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	203000000	1.4	40	256 qam	9
2	139000000	1.2	38	256 qam	1
3	147000000	1.4	38	256 qam	2
4	155000000	1.2	40	256 qam	3
5	163000000	1.2	40	256 qam	4
6	171000000	1.5	40	256 qam	5
7	179000000	1.7	40	256 qam	6
8	187000000	1.7	40	256 qam	7
9	195000000	1.5	40	256 qam	8
10	211000000	1.4	38	256 qam	10
11	219000000	1.4	40	256 qam	11
12	227000000	1.5	40	256 qam	12
13	235000000	1.5	40	256 qam	13
14	243000000	1.4	38	256 qam	14
15	251000000	1.4	40	256 qam	15
16	259000000	1.7	40	256 qam	16
17	267000000	1.7	40	256 qam	17
18	275000000	1.9	40	256 qam	18
19	283000000	2	40	256 qam	19
20	291000000	1.9	40	256 qam	20
21	299000000	2	40	256 qam	21
22	307000000	1.5	40	256 qam	22
23	315000000	1.9	38	256 qam	23
24	323000000	1.9	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	100	0
2	Locked	38.9	82	0
3	Locked	38.9	102	0
4	Locked	40.3	36	0
5	Locked	40.3	104	0
6	Locked	40.3	197	0
7	Locked	40.9	101	0
8	Locked	40.3	38	0
9	Locked	40.3	51	0
10	Locked	38.9	47	0
11	Locked	40.3	16	0
12	Locked	40.3	34	0
13	Locked	40.3	27	0
14	Locked	38.9	36	0
15	Locked	40.3	48	0
16	Locked	40.9	32	0
17	Locked	40.3	32	0
18	Locked	40.3	25	0
19	Locked	40.3	193	0
20	Locked	40.3	234	0
21	Locked	40.3	197	0
22	Locked	40.3	217	0
23	Locked	38.9	203	0
24	Locked	38.9	145	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	43100000	50	5120	64 qam	6
2	30100030	51	5120	64 qam	8
3	36600000	50.3	5120	64 qam	7
4	49600000	50	5120	64 qam	5
5	23600000	51	5120	64 qam	11

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	2	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	3	0
4	ATDMA	0	0	1	0
5	ATDMA	0	0	0	0

[kayrah87]

Network Log

Time Priority Description

06/10/2023 10:00:58	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2023 23:03:39	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/10/2023 22:32:11	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/10/2023 07:03:53	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/09/2023 20:13:59	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/09/2023 23:47:25	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/09/2023 17:54:41	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/09/2023 14:03:35	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/09/2023 21:39:41	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/09/2023 21:39:39	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/09/2023 08:25:12	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/09/2023 17:49:3	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/09/2023 02:09:41	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/09/2023 17:52:41	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/09/2023 14:29:22	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/09/2023 14:09:41	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2023 10:18:53	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2023 02:09:41	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/09/2023 08:43:7	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/09/2023 17:01:9	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Client62]

Is the voice call problem with an analogue telephone plugged into the VM Hub socket TEL 1 ?

Or is this a VOIP / SIP Phone call or a perhaps  Zoom / Skype etc type of voice call ? 

[kayrah87]

This is with Slack, Teams, Zoom. Also noticed that Twitch is now having a hissy fit every 10 minutes and going into buffering.
I'm on 500Mb connection if that wasn't clear.

[Zach_R]

Hi @kayrah87,

Thank you for your posts and welcome back to our community forums. We're here to help.

I'm so sorry to hear that you're having some trouble with your connection recently. I've just checked over things on our systems and I'm unable to detect any faults currently. Is this problem ongoing for you today? If it is, are you able to share a live BQM with us so we can see your connection quality in real-time?

Thanks,
 

[kayrah87]

Hi Zach, this is a continuous thing. I am struggling to participate in the daily standup at work because I miss every other sentence that someone is saying.

My live BQM is here: 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/9748ca5a917ed8cbb7619f57f2102b1300...

[legacy1]

test with hub in modem mode 

[Martin_N]

Thank you for that information. As legacy1 has recommend we would advise to test this in modem mode to see if any difference is made. 

^Martin