Is there any way I can swap download speed for uplaod speed?

[stoffle]

I have 110mb download and only 10mb upload.

Not usually an issue but my PS5 sometimes has slow upload speeds (2mb) and I stream so I need it to be faster. It is wired too not wifi.

[Adduxi]

VM will upsell you to a higher tier as they have more upload speed.  Other than that, or moving to an Openreach supplier, there is nothing you can do.

[Andrew-G]

10 Mbps should be easily enough for an HD (1080p/30fps) stream as that is typically around 4-7 Mbps.  So if you're finding problems and the occasional slow upload speed suggests that you would, best to get to the root of those.  I suggest we start by looking at the hub's status data.

Pull up the log in page for the hub.  But don't log in, just click on the link "Check router status"  That'll bring up a window with five tabs.  Open the Downstream tab.  Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as TEXT not screenshots.  Post that, do the same for the Upstream and Network log.  You'll get an error message when you post the Network log, just click on "post" a second time.  Then we can check for any obvious problems with power, noise or error counts, if all looks good we can move on to other checks.

[stoffle]

Okay thank you 🙂

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	411000000	23.5	38	256 qam	31
2	195000000	23.9	40	256 qam	8
3	203000000	23.6	40	256 qam	9
4	211000000	23.5	40	256 qam	10
5	219000000	23.8	40	256 qam	11
6	227000000	24	40	256 qam	12
7	235000000	23.9	40	256 qam	13
8	243000000	23.6	40	256 qam	14
9	251000000	23.3	40	256 qam	15
10	259000000	23.5	40	256 qam	16
11	267000000	23.5	38	256 qam	17
12	275000000	23.8	40	256 qam	18
13	283000000	23.5	40	256 qam	19
14	291000000	23.8	40	256 qam	20
15	299000000	24	40	256 qam	21
16	307000000	23.8	38	256 qam	22
17	315000000	24	40	256 qam	23
18	323000000	23.6	40	256 qam	24
19	363000000	24	38	256 qam	25
20	371000000	23.9	40	256 qam	26
21	379000000	23.8	40	256 qam	27
22	387000000	23.9	40	256 qam	28
23	395000000	23.5	40	256 qam	29
24	403000000	24	38	256 qam	30

[stoffle]

Upstream bonded channels

1	53700000	35.8	5120	32 qam	6
2	60300000	36	5120	32 qam	5
3	46200000	35.8	5120	32 qam	7
4	39400000	36.3	5120	32 qam	8

Upstream bonded channels

1	ATDMA	0	0	1	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	7	0
4	ATDMA	0	0	32	0

[stoffle]

19/11/2021 19:14:30	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/11/2021 19:09:19	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/11/2021 18:23:0	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/11/2021 21:06:51	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/11/2021 08:31:10	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/11/2021 19:02:25	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/11/2021 15:14:44	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/11/2021 16:43:5	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/11/2021 03:14:44	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/11/2021 20:31:40	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2021 15:14:44	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/11/2021 10:13:10	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/11/2021 03:14:44	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2021 10:17:29	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/10/2021 15:14:44	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/10/2021 14:16:29	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/10/2021 17:34:17	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:42	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/10/2021 23:54:52	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/10/2021 08:32:57	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Guybrush85]

You need an engineer visit to look that those. Downstream power levels are very high, upstream should be at 64QAM, but is showing 32, so honestly not surprised you're having issues right now. Would be worth a revisit once you've had these issues sorted to see if you need the upgrade or not.

[stoffle]

Yes I don't know what I'm looking at but critical, error and warning didn't look good. Thank you. I'll call them next week.

[jpeg1]

The downstream levels are so grossly excessive that your connection will certainly be disrupted. You definitely need attention to this.   Was there ever an attenuator fitted in the feed to the Hub?

[Lee_R]

Hi @stoffle thanks for getting back to our community.

I am sorry your upload speeds are still not what you'd expect.  I would love to take a closer look at this for you.  I am going to send you a private message.

Regards

Lee_R