on 03-05-2022 13:23
Hello Teamies
Can somebody have a quick look at stats as I am only getting 25mbs.
Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream
Cable Modem Status | Online | DOCSIS 3.1 |
Primary downstream channel | Locked | SC-QAM |
DOCSIS 3.0 channels | 31 | 4 |
DOCSIS 3.1 channels | 0 | 0 |
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
25 | 331000000 | -4.7 | 38.6 | QAM256 | 25 |
1 | 139000000 | -4.6 | 29.8 | QAM256 | 1 |
2 | 147000000 | -6.4 | 29.6 | QAM256 | 2 |
3 | 155000000 | -4.6 | 29.6 | QAM256 | 3 |
4 | 163000000 | -4.6 | 30.4 | QAM256 | 4 |
5 | 171000000 | -2.8 | 30.2 | QAM256 | 5 |
6 | 179000000 | -5.1 | 30.2 | QAM256 | 6 |
7 | 187000000 | -3.4 | 33 | QAM256 | 7 |
8 | 195000000 | -2.5 | 35.1 | QAM256 | 8 |
9 | 203000000 | -5 | 31.7 | QAM256 | 9 |
10 | 211000000 | -4.7 | 35.6 | QAM256 | 10 |
0 | 219000000 | -4 | 16.5 | UNSUPPORTED | 0 |
0 | 227000000 | -4.5 | 14.7 | UNSUPPORTED | 0 |
13 | 235000000 | -4.3 | 36.6 | QAM256 | 13 |
14 | 243000000 | -5.5 | 36.4 | QAM256 | 14 |
15 | 251000000 | -5.4 | 34.3 | QAM256 | 15 |
16 | 259000000 | -5.9 | 37.4 | QAM256 | 16 |
17 | 267000000 | -6.2 | 36.6 | QAM256 | 17 |
18 | 275000000 | -6 | 37.6 | QAM256 | 18 |
19 | 283000000 | -6.3 | 37.6 | QAM256 | 19 |
20 | 291000000 | -4.6 | 38.6 | QAM256 | 20 |
21 | 299000000 | -6.6 | 36.4 | QAM256 | 21 |
22 | 307000000 | -3.9 | 37.6 | QAM256 | 22 |
23 | 315000000 | -4.7 | 38.6 | QAM256 | 23 |
24 | 323000000 | -4.9 | 37.4 | QAM256 | 24 |
26 | 339000000 | -4.6 | 37.4 | QAM256 | 26 |
27 | 347000000 | -3.7 | 37.4 | QAM256 | 27 |
28 | 355000000 | -5.9 | 36.4 | QAM256 | 28 |
29 | 363000000 | -3.9 | 37.4 | QAM256 | 29 |
30 | 371000000 | -7.7 | 37.4 | QAM256 | 30 |
31 | 379000000 | -5 | 37.4 | QAM256 | 31 |
3.0 Downstream channels
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
25 | Locked | 38.605377 | 0 | 0 |
1 | Locked | 29.806774 | 599577 | 199652 |
2 | Locked | 29.574476 | 772207 | 23135 |
3 | Locked | 29.619953 | 122196 | 11791 |
4 | Locked | 30.420918 | 720051 | 50 |
5 | Locked | 30.206408 | 287008 | 2203 |
6 | Locked | 30.206408 | 187819 | 0 |
7 | Locked | 32.962662 | 20903 | 0 |
8 | Locked | 35.083549 | 145675 | 0 |
9 | Locked | 31.688669 | 505940 | 0 |
10 | Locked | 35.595078 | 338926 | 0 |
0 | NotLocked | 16.483475 | 0 | 4238 |
0 | NotLocked | 14.710762 | 0 | 2491 |
13 | Locked | 36.609653 | 298 | 0 |
14 | Locked | 36.386890 | 395 | 0 |
15 | Locked | 34.345688 | 262 | 0 |
16 | Locked | 37.355988 | 0 | 0 |
17 | Locked | 36.609653 | 0 | 0 |
18 | Locked | 37.636276 | 0 | 0 |
19 | Locked | 37.636276 | 0 | 0 |
20 | Locked | 38.605377 | 0 | 0 |
21 | Locked | 36.386890 | 0 | 0 |
22 | Locked | 37.636276 | 0 | 0 |
23 | Locked | 38.605377 | 0 | 0 |
24 | Locked | 37.355988 | 0 | 0 |
26 | Locked | 37.355988 | 0 | 0 |
27 | Locked | 37.355988 | 0 | 0 |
28 | Locked | 36.386890 | 27 | 0 |
29 | Locked | 37.355988 | 0 | 0 |
30 | Locked | 37.355988 | 0 | 0 |
31 | Locked | 37.355988 | 0 | 0 |
1st page
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Answered! Go to Answer
on 05-05-2022 12:17
Hello @DJ_Shadow1966
Thanks so much for your private message and confirming your address, I have now booked you a visit for your Hub – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.
There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.
Thank you.
on 03-05-2022 13:25
2nd Page
3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 60300000 | 53 | 5120 KSym/sec | 64QAM | 9 |
2 | 39400000 | 53.8 | 5120 KSym/sec | 64QAM | 12 |
3 | 46200000 | 50.8 | 5120 KSym/sec | 64QAM | 11 |
4 | 53700000 | 53.3 | 5120 KSym/sec | 64QAM | 10 |
3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
2 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
3 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
4 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
Network access | true |
Maximum Number of CPEs | 1 |
Baseline Privacy | true |
DOCSIS Mode | 3.1 |
Config file | wrkldJKDHSUBsgvca69834ncx |
SFID | 20832 |
Max Traffic Rate | 402500089 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
SFID | 20831 |
Max Traffic Rate | 38500089 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 42600 |
Scheduling Type | bestEffort |
Regards Mike
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on 03-05-2022 13:38
on 03-05-2022 13:47
Jeepers Mike,
You have two downstream channels (11 and 12 ) that aren't being picked up.
Your upstream channels are over the maximum value (should be lower than 51, preferably a lot lower)
There should be very few if any pre post errors with it being a new connection.
As per gitty I would check for loose cables/connectors, especially the white coaxial, also check the external omnibox..
Have you tried a one minute factory reset (or do it via the hub interface > Admin > Reload & Reboot > Restore to factory defaults)
on 03-05-2022 13:51
Hello
Yep I have checked all connections both internal and external, and gone the full length of the internal cable and no damage too cable. Everything is nice and tight, no damage.
Regards Mike
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on 03-05-2022 13:54
Hello
Also just done a full reset using the admin interface and no change.
Regards Mike
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on 03-05-2022 15:28
on 03-05-2022 15:40
@DJ_Shadow1966 wrote:Hello
Also just done a full reset using the admin interface and no change.
Regards Mike
Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.
But your power levels are shocking, all over the place.
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on 04-05-2022 06:50
Hello
Yeah checked for local issues on 0800 and there is not anything recorded in the area. Yeah I looked at my stats myself and they didn't look good to me either.
Regards Mike
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on 04-05-2022 11:43
Hi Mike
On thing I can think of is that as the connection was unused for sometime that a technician has moved the (then unused) cable to a different tap on the street cabinet. Are you a long way from the cabinet? I am and your stats look like mine did when I was moved to a different tap in error. Every time I see a VM van in my road I keep my fingers crossed!