on 06-04-2021 12:26
As the title says.
VirginMedia are now distributing malicious malware/ viruses via their Telly Tablets. The viruses in question are:
Apparently, this is due to an infection on one of their update servers which hard codes the malware into the system software. This means that even if you do a hard reset on the device, the malicious products will be reinstalled too.
What are VirginMedia doing about this as I am sure we cant be the only people that are having this issue.
This is worrying that a major broadband supplier is letting these malware/viruses run rampant through their products. Bad form VirginMedia, bad form!
What are you going to do about this?
Answered! Go to Answer
on 06-04-2021 11:07
Thanks for letting us know @Tigartone.
In that case, please try our Gadget rescue service which can best help in regards to this. https://www.virginmedia.com/help/gadget-rescue
Please let us know how you get on.
Thanks,
on 06-04-2021 11:35
Thanks @Tigartone
I have deleted the apps. The concern is the system restore has been compromised and they return when the device is factory reset.
on 06-04-2021 12:32
Please check out my latest post 😢
on 06-04-2021 13:14
Is this 100% true or is it just a theory? If it is true then virgin have a lot of questions to answer and they need to make things right.
on 06-04-2021 13:27
If this is true, then it is very disturbing, and a lot of people including myself will want answers!
on 06-04-2021 13:53
Issue has been flagged to the forum team however be aware it can take them a few hours / days to respond; hopefully the former in this case.
FYI: Issue has been discussed on Malwarebytes' forum with a suggested workaround, see Nasty malware that reinstalls after factory reset but not Xhelper, help pls; note reference to HiddenAds on post.
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on 06-04-2021 13:56
Hi Tigratone,
You can find our Telly Tab troubleshooting steps here.
If you find that none of the steps do help from there, I would advise getting in touch with our Telly Tab team directly. You can either email them at virginsupport@exertis.co.uk or call them on 01282 858460.
I'm sorry that we couldn't be of more help from here.
Beth
on 06-04-2021 14:31
on 06-04-2021 15:20
on 06-04-2021 15:25
Thanks
Already saw that forum and it didn't help. This is to do with thw firmware update so simply uninstalling the malware/viruses just delays thekr reinstall shortly after. This is not a case of infected downloads moreover an infected update!