Lil-Squabbit
Superfast
Joined 12 years ago
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Re: Keep Getting Emails About Outstanding Bill
Sorry it's been so long, but we stopped receiving the emails, so we assumed that the situation had resolved itself. However, it has not! We logged into our Virgin Media account this morning to ensure there was enough money in our account to cover the new bill for this month and this madness is what we saw (however, we did manage to make the payment for this month's, or any new bill we may get over the next few days though), bear in mind that this is when we clicked "View Bill"! As you can all see, the first image shows the bill in question for last month, which is clearly PAID! We then clicked the wee link at the bottom, "View bill in my Virgin Media", which took us to a new page (see image 2) As you can all see, there are clearly issues with Virgin Media's billing systems and or links. It's as if the page in image 2 lives in a universe all of its own, regardless, this page, or this part of the website needs updating because if we get another late payment charge, reminder via email or the money we just paid to cover this month's bill, mysteriously goes missing, then we will have to take this complaint as far as we can and seek damages for all the stress this has caused myself and my family. PULL YOUR FINGER OUT, VIRGIN MEDIA!!!Re: Keep Getting Emails About Outstanding Bill
I have not received any more emails but the two links on your website still have different results A - Shows my bill as paid in full B - Show my bill as overdue. A - https://www.virginmedia.com/myvmo2/home B - https://ebill2.virginmedia.com/ebill3/bill-overview.xhtml What is going on?Keep Getting Emails About Outstanding Bill
As the title implies, we keep getting an email about paying a bill for a late payment, even though the bill was settled in FULL yesterday. It even says "PAID" on the VM portal site, but when I click view on VirginMedia, it is saying we still have to pay the same bill??? How can it be paid and not paid at the same time, is this some kind of Schrödinger Bill Payments or what? #angry #frustrated Virgin Media are a circus half the time and this is getting ridiculous, one issue after another with this company!Re: Help, Painfully slow wired speeds and wifi
No, I haven't had that app installed for a while now, as it was very buggy and didn't really help anything. Regardless, excluding the speed issues, the Hub is still not working when trying to connect a WPS device as the button on the front of the hub is unresponsive. This leads me to believe that there maybe an inherent fault in the hub itself or its software, which in turn, could e leading to the speed issues could it not?
