Lil-Squabbit
Superfast
Joined 11 years ago
User Profile
User Widgets
Contributions
Re: Keep Getting Emails About Outstanding Bill
Sorry it's been so long, but we stopped receiving the emails, so we assumed that the situation had resolved itself. However, it has not! We logged into our Virgin Media account this morning to ensure there was enough money in our account to cover the new bill for this month and this madness is what we saw (however, we did manage to make the payment for this month's, or any new bill we may get over the next few days though), bear in mind that this is when we clicked "View Bill"! As you can all see, the first image shows the bill in question for last month, which is clearly PAID! We then clicked the wee link at the bottom, "View bill in my Virgin Media", which took us to a new page (see image 2) As you can all see, there are clearly issues with Virgin Media's billing systems and or links. It's as if the page in image 2 lives in a universe all of its own, regardless, this page, or this part of the website needs updating because if we get another late payment charge, reminder via email or the money we just paid to cover this month's bill, mysteriously goes missing, then we will have to take this complaint as far as we can and seek damages for all the stress this has caused myself and my family. PULL YOUR FINGER OUT, VIRGIN MEDIA!!!
