an issue when i set up my hub

[13262726629]

today i get my quickstart kit and i set up the hub. But i cannot connect to the internert by wifi. i log in the 192.168.0.1 and it said the wifi is normal but internet connection has issue. i would like to book a engineer visit but i dont know how to do that. i have already call the number in the kits and wait about 10 mins, but nobody reply. So, can i book an engineer visit online or anyone can let me know how to solve the connection problems.

thank you!

[Client62]

New Install Assistance

Call the Pre-installation and delivery team on 0800 052 1734.

Explain what needs to be done and book an engineer visit.

[Paulina_Z]

Hi @13262726629,

Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you've had some issues with your broadband connection when setting up your equipment! 

I can see that @Client62 was able to provide some assistance with this. Can you tell us if you've been able to have a technician appointment arranged to have this problem resolved, or if you need additional assistance? 

Thank you.