Can’t connect hub to the internet

[29isobel]

I’ve ordered a self installation kit and I don’t have a internet wall hub and the internet cable doesn’t fit the VM Hub 3. I’ve tried ringing twice and cant get through to someone. I just want to book an engineer/speak to someone who can help. 

[Client62]

The push fit plugs need a hard shove to get them onto the threaded sockets of the Hub.

New Install Assistance

Call the Pre-installation and delivery team on 0800 052 1734.

Explain what needs to be done and book an engineer visit.

[Paul_DN]

Hi 29isobel,

Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to hear you were unable to set up your services due to having no internal connections.

I was able to locate you on our system and it looks like this may have been sorted for you, if this isn't the case I will be more than happy to help further.

As you are now with us, if you haven't already you can set up an Online Account, this will allow you to manage you account and make some minor changes.

If you do need any further support please do not hesitate to reach back out.

Regards

Paul.