We signed up to Virgin last November having watched the extensive cabling works being undertaken throughout our estate.
Suffering for years with the poor 16Mb internet speeds from Sky and without any hope of improvement, we waited with excitement at the prospect of the promised 250Mb.
Whilst I appreciate that problems can be encountered, (we had a squashed duct that the fibre could not be pushed through). I would hope that by now we would be the happy recipient of all that Virgin could offer in all its splendour.
Alas 8 months on and we are still without, we have had regular appointments which have come and gone and heard every excuse in the book as to why service cannot be provided.
The latest one is groundworks are required, would these be the ones that were carried out 6 weeks ago when the last installation date was promised?
So, to my questions, is it normal for Virgin to take 8 months to connect a customer to a brand new cabinet 10 metres away? Will they ever provide the service promised?
There are children in this world who were not even a glint in their father's eye when I signed up for this farce.
[MOD EDIT: Subject title changed for clarity]
