Virgin Media Installation delay
Hi all,
Hoping somebody can help share experiences or help me resolve my issues with a new customer Virgin installation.
I signed up for a Volt package and was due an installation on 5th December 2023. An engineer showed up and left me my TV box and Router and said the construction team will need to come and install a cable externally.
Since then I have had 5-6 cancelled appointments, which appear under 'orders and appointments' and then vanish as if being cancelled.
Customer services have been absolutely shocking and their standard answers are now becoming unacceptable.
Having tried to escalate the issue multiple times, I am now at a stage where I have no internet for nearly 2 months, a 2 year old that I rely heavily on Tech to look after (monitor), a doorbell and alarm system that relies on the internet and no idea when it will be resolved.
Any help or guidance is much appreciated.
I just hope when it comes to cancelling the contract they don't send me in circles as i'm getting a bit dizzy.
Thanks all.
search the forum for similar topics the answers are all there
it will happen when it happens - next week - next month and [yes] maybe next year - you will get no meaningful information other than the screen says tomorrow or a date plucked out of the air that is just there to give you hope
you are due compensation of about £6 a day from your 1st confirmed install date - VM are likely to argue and talk rubbish about council permissions or anything else they can think up as a useless excuse - but if and when you are are installed and they dont want to pay what you are due come back here - theres plenty of help
you need to think about 3 things
1- accept it will happen as and when - thats better for your sanity or hair line
2- look at an alternative until VM do install - a 3 4G/5G mobile deal - £25 a month on a 30 day contract or a Smarty unlimited sim again about £25 are 2 alternatives
3 - or just forget VM and go elsewhere
if you choose 3 dont cancel the VM install - as and when they do install you you can cancel in the 1st 14 days FOC and claim the compensation up to that point
or being positive they will come tomorrow and install you - but dont hold your breath