Upgraded to hub 5, flashing green for hours, no internet?

[Danb79]

Hi, I have upgraded to a hub 5, plugged it all in this afternoon as per the instructions, nothing no internet, just a flashing green light for hours 

[Danb79]

Also do I need a splitter cable which is shows in the setup? This was not provided, and I didn’t have one with the hub 3

[Paul_DN]

Hi Danb79,

Thank you for reaching out to us in our community and welcome, sorry to see your new Hub is flashing and not connecting, have you followed the information and activated the Hub by calling us?

So I can help I have sent an invite into a private chat, please click on the white envelope to accept.

Regards

Paul.