QuickStart, set up and connections

Resolved! Moving hub

I am wanting to move my hub to another room but can't find a facility to do this.Please advise

SuperHub 3.0 - Faulty Power Supply

Hello,I woke up this morning to discover that there was no power to my SuperHub 3.0 modem/router. After trying a few times to get it to switch on, I had no luck and so decided to change the fuse on the power adapter, however when I plugged it in to t...

Ordered boardband to wrong adress

Good morning all I have recently moved to a flat and was trying to get boardband unfortunately I put in the wrong flat number. I'm looking to get it canceled or for adress to be updated thank you.

Moving the broadband access point and relocating the router

Hi, Similarly, also looking to relocate the access point from living room to hall, could you help me out? Thanks [MOD EDIT: Post split to create own thread]

Box auto shutdown when using apps

HiEverytime we select apps via our box (Netflix or Prime) our Virgin TV connection shuts down, this happens consistentlyplease help

Problems setting up replacement Hub after signing up to Volt

I have just signed up to volt, I was on a 500mb package and have been upgraded to a 1gb package. As a result Virgin media have sent out a new hub 5. However when the hub 5 is connected I do not get any internet on it. But my old hub 4 is still fine. ...

Address not listed

Hi, Just moved into a flat and would really like to join VM but the address isn't listed. It seems like every other flat is listed in the property but the one I moved in to. If anyone could help with this it would be greatly appreciated.Many thanks!

how do I get into my deceased mother's email?

my mother died 4 years ago almost and I want to get into her old email bc there was some photos she had on there in her drafts n stuff. I don't know the password but I know the address for the email. is there anything I can do to crack the password o...

Order placed but not received welcome email or delivery information

Hi,Placed an order with setup for the 9th of July. I haven't received an email other than the contract, therefore I can’t create and account and the router hasn’t arrived.please can you help?Many Thanks,Sam

Getting message "Your network is unstable "

Why and how do i get virgin to fix this

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