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Hub5 drop out/reboots

taidoan
Joining in

3 weeks ago

I upgraded from a hub 3 to a hub 5 today, it connects but everything (WiFi & internet) drops intermittently like the hub keeps rebooting.

Here are the logs

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
13310000006.440QAM 25625
213900000010.141QAM 2561
31470000001041QAM 2562
41550000009.841QAM 2563
51630000009.541QAM 2564
61710000009.641QAM 2565
71790000009.441QAM 2566
81870000009.241QAM 2567
9195000000941QAM 2568
10211000000841QAM 25610
112190000007.941QAM 25611
122430000007.241QAM 25614
13251000000741QAM 25615
142750000006.641QAM 25618
152830000006.641QAM 25619
163070000006.640QAM 25622
173150000006.741QAM 25623
183390000006.340QAM 25626
193470000005.840QAM 25627
203710000005.340QAM 25630
213790000005.740QAM 25631
224030000005.840QAM 25634
234110000005.540QAM 25635
244350000004.639QAM 25638
254430000004.339QAM 25639
264590000004.840QAM 25641
274670000004.840QAM 25642
284750000004.840QAM 25643
294830000004.439QAM 25644
304910000004.439QAM 25645
314990000004.439QAM 25646
325150000003.939QAM 25648

Network Log

Time Priority Description
27-08-2024 22:05:49noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-08-2024 22:05:49warningDBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-08-2024 22:05:46noticeREGISTRATION COMPLETE - Waiting for Operational status
27-08-2024 22:05:40warningRNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-08-2024 22:05:40warningREG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-08-2024 22:05:40warningDynamic Range Window violation
27-08-2024 22:05:34noticeDS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-08-2024 22:05:33noticeTLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-08-2024 22:05:22warningDHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-08-2024 22:05:20noticeHonoring MDD; IP provisioning mode = IPv4
27-08-2024 22:05:10criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-08-2024 22:04:57criticalCable Modem Reboot due to RG crash
27-08-2024 21:32:57criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-08-2024 21:32:51criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-08-2024 21:32:51criticalCable Modem Reboot because of - kernel-panic
27-08-2024 21:20:32criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-08-2024 21:20:27criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-08-2024 21:20:15criticalCable Modem Reboot due to RG crash
27-08-2024 21:12:02criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-08-2024 21:11:56criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-08-2024 21:11:44criticalCable Modem Reboot due to RG crash
27-08-2024 21:03:52criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-08-2024 21:02:35criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-08-2024 21:02:31criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-08-2024 21:02:19criticalCable Modem Reboot due to RG crash
27-08-2024 20:48:01criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-08-2024 20:47:55criticalCable Modem Reboot because of - kernel-panic
27-08-2024 20:47:55criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-08-2024 20:40:55criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-08-2024 20:40:54criticalCable Modem Reboot because of - HW or Power-On Reset
27-08-2024 20:29:16criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-08-2024 20:29:11criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

 

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3 REPLIES 3

taidoan
Joining in

3 weeks ago

Engineer came out yesterday, couldn't find a problem however disconnects/reboots started again after he left.

[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/9bd2e9819208d13af9bde95acc2c0aeea8d7d836]My Broadband Ping[/url] 

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
13310000006.340QAM 25625
213900000010.141QAM 2561
31470000001042QAM 2562
41550000009.841QAM 2563
51630000009.441QAM 2564
61710000009.541QAM 2565
71790000009.441QAM 2566
81870000009.241QAM 2567
9195000000941QAM 2568
102110000007.941QAM 25610
112190000007.841QAM 25611
122430000007.241QAM 25614
132510000006.941QAM 25615
142750000006.641QAM 25618
152830000006.541QAM 25619
163070000006.541QAM 25622
173150000006.741QAM 25623
183390000006.340QAM 25626
193470000005.840QAM 25627
203710000005.340QAM 25630
213790000005.640QAM 25631
224030000005.640QAM 25634
234110000005.340QAM 25635
244350000004.639QAM 25638
254430000004.339QAM 25639
264590000004.840QAM 25641
274670000004.740QAM 25642
284750000004.740QAM 25643
294830000004.439QAM 25644
304910000004.439QAM 25645
314990000004.439QAM 25646
325150000003.939QAM 25648

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked4020
2Locked4120
3Locked4200
4Locked4100
5Locked4100
6Locked4110
7Locked4110
8Locked4100
9Locked4100
10Locked4100
11Locked4100
12Locked4110
13Locked4100
14Locked4110
15Locked4100
16Locked4120
17Locked4100
18Locked4000
19Locked4000
20Locked4010
21Locked4000
22Locked4000
23Locked4000
24Locked3930
25Locked3910
26Locked4000
27Locked4000
28Locked4000
29Locked3920
30Locked3910
31Locked3910
32Locked3900

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159944K1840QAM 40961108

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
159Locked38-1.4127339270


3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
04960000038.35120QAM 641
143100000385120QAM 642
23660000038.35120QAM 643
33010000038.55120QAM 644
42360000038.55120QAM 645

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0ATDMA0000
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0040

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
61032.02KQAM 256

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
6OFDMA2007400000000


Network Log

Time Priority Description
30-08-2024 09:43:21noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
30-08-2024 09:43:21warningDBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
30-08-2024 09:43:17noticeREGISTRATION COMPLETE - Waiting for Operational status
30-08-2024 09:43:11warningRNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
30-08-2024 09:43:11warningREG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
30-08-2024 09:43:11warningDynamic Range Window violation
30-08-2024 09:43:11warningDynamic Range Window violation
30-08-2024 09:43:11warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
30-08-2024 09:43:05noticeDS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
30-08-2024 09:43:04noticeTLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
30-08-2024 09:42:58warningDHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
30-08-2024 09:42:56noticeHonoring MDD; IP provisioning mode = IPv4
30-08-2024 09:42:31criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
30-08-2024 09:42:26criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
30-08-2024 09:42:25criticalCable Modem Reboot because of - kernel-panic
30-08-2024 09:33:23criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
30-08-2024 09:33:21criticalUnicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
30-08-2024 09:33:10criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
30-08-2024 09:33:09criticalCable Modem Reboot because of - kernel-panic
30-08-2024 09:28:30criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
30-08-2024 09:28:08criticalDHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
30-08-2024 09:27:59criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
30-08-2024 09:21:08criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
30-08-2024 08:58:46criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
30-08-2024 08:24:06criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
30-08-2024 08:24:05criticalUnicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
30-08-2024 08:23:53criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
30-08-2024 08:23:52criticalCable Modem Reboot because of - kernel-panic
30-08-2024 08:14:26criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
30-08-2024 08:14:26criticalCable Modem Reboot because of - kernel-panic
30-08-2024 07:59:04criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
30-08-2024 07:59:02criticalUnicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

 Virgin have been monitoring the connection and keeps saying everything looks good..

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Matthew_ML
Forum Team
Forum Team
In response to taidoan

2 weeks ago

Hey taidoan, thank you for reaching out with this screenshot, the red is quite alarming. 

Let me send you a DM and we will take a look at this.

Matt - Forum Team


New around here?

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