Forum Discussion

HubIssues's avatar
HubIssues
Joining in
6 months ago

Sonos and hub5

Apologies as I can see there is a lot of discussion about this already on the community but I can’t find a solution applicable for me.

 
I switched to virgin 3 months ago and had a Hub 5 to which was connected:
- Sonos play 3, 
- Sonos connect:amp (speakers in ceiling) - wired to router 
- Sonos boost - wired to router
 
This all worked fine, after virgin installed and swapped out ethernet cables from old sky router to Hub 5.
 
3 months later, I had issues for 10 days, connected to router but no internet connection for any devices, then it would randomly work again until it stopped all together.
 
Virgin Engineer came out and replaced the router, it worked. Then plugged in Ethernet cables and it stopped working. He replaced the second router with a third, plugged in only the ethernet for the tv and it worked but engineer said don’t connect the sonos devices with ethernet to the router as will blow the router again.
 
I don’t know why it did work for 3 months though. It was obviously compatible at that time.
 
So now with no wired connection, I can connect the Sonos amp for ceiling speakers via wifi but not the play 3 as well. 
 
I can’t split the 2.4 and 5Ghz because I have pods and no chance for wifi in most of the rooms in my solid house without the pods. 
 
From what I’ve read, it seems sometimes one device will work, possibly 2 if only one is wired. 
I can forgo the boost but I’d like the amp and play 3 device.
 
Wish I knew about this before swapping to virgin! 
 
Has anyone any suggestions?
Thankyou! 
  • Client62's avatar
    Client62
    Alessandro Volta
    6 months ago

    In the past it is true that Sonos kit did appear to crash a Hub 5 in router mode.
    This was most surely a frailty of the Hub 5.
    I have not followed to know if later software updates for the Hub 5 fixed that.

    Hub 5 Wi-Fi has quite a poor reputation for compatibility and also consistently appears
    to block traffic between the 2.4 & 5GHz bands resulting in customers that can not find their
    printers / scanners from a laptop and / or can't connect to their CCTVs or A/C units from a mobile app.

    I'd revert to Sonos system Ethernet connected & try again.

    If that does not work out, time to accept that you have more complex needs
    and putting the Hub 5 into modem mode with a decent 3rd Wi-Fi Party router is the way to progress.

  • legacy1's avatar
    legacy1
    Alessandro Volta
    6 months ago

    Give the pods back and get your own kit

  • newapollo's avatar
    newapollo
    Very Insightful Person
    6 months ago

    The following is from the VM/help/how-to/broadband/wifi-pods 

    Can I use my WiFi Pod (white) with other devices? 

    Sonos speakers
    Sonos speakers should be kept at least three feet away from the WiFi Pods (white) – and other devices. You should also check that your speakers are up to date with the latest firmware.

    You must only connect one Sonos speaker, Connect, or Boost to your Pod with an Ethernet cable. The Sonos system should then create its own network using your home WiFi.

    It's the same advice if you select the black Wifi pod option

    • HubIssues's avatar
      HubIssues
      Joining in
      6 months ago

      So it’s worth trying to connect one sonos device with ethernet and the other through wifi and it should work? I’m just worried about blowing the router again as not sure virgin will replace it again as I’ve been told not to use ethernet connection with sonos…

  • legacy1's avatar
    legacy1
    Alessandro Volta
    6 months ago

    you can't blow a hub up by a connected device unless the device is faulty