Hub 5x Network Access: Not Allowed

[Desert]

Hi there, So I've been with VM for several months now and generally everything has been good (occasional loss of broadband but generally self heals in an hour or so).

This morning however, the lights on my router started flashing red. There's no overheat issue and nothing was touched from when it was working fine. I did plug in a new WiFi pod that I got sent a couple of days ago but not sure if that's just a coincidence. Also, the internet did work for a while after plugging it in. 

Whilst I've got an engineer visit booked, it's going to be several days so I logged into the router to check it's status. And under Network Access it says not allowed or something to that effect. So in just thinking could this just be subbed weird configuration issue? I've rebooted and reset the device several times through the day. 

Appreciate any help anyone could offer. 

Many thanks 🙂

[jbrennand]

Try the pinhole reset again like this.

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With the Hub still "switched on" throughout, press the reset pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 (a timed sixty) seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. Passwords and SSID’s will reset to those on the sticker so log in and change them back to what they were/want them to be.

[Desert]

Thank you so much for your reply, John. I'd read about that yesterday while digging through things and so had tried it. I have just done so again. I've left it to settle (been just over 5 minutes) but it went back to flashing red almost immediately after the router started (solid white light for a brief period and then flashing red).

Thanks once again and let me know if there are any further trouble shooting steps I could take 🙂

[jbrennand]

What Hub model is it? What happens if you unplug the Pod to switch it off and then restart the Hub with no Pod?

All you can do is wait for the Tech visit and check if there are any known issues on the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

[Desert]

It's the Hub 5x. I've tried so many things that I don't remember if I ever did a 60s reset with the pods disconnected so will try that again, so thanks for the recommendation.

If it's not a physical issue with the connection into the house, which it might well be since it was quite windy around here the night before it went wrong and our cables are overhead, then I'm just a little concerned the engineer visit will be the start of a merry-go-round that I've read so many complain about. I find the whole Network Access not allowed bit really weird and can't help but think it's a config issue of some sort. However the tech team on the phone said they would be able to see if anything was wrong with the config and its just a complete loss of signal.

Will keep my fingers crossed. Appreciate you getting back to me again 🙂