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Tsighe · 2 weeks ago

I upgraded to the 1GB internet and saw a £35 activation fee? I was told it’s free since I don’t require an engineer coming out. Why all these hidden charges I didn’t sign up for?

jpeg1 · 2 weeks ago

VM have two separate charges - installation fee and activation fee. They avoid making this clear at the start, but if they don't get you with one they will probably get you with the other.

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

See where this Helpful Answer was posted

jpeg1 · 2 weeks ago

VM have two separate charges - installation fee and activation fee. They avoid making this clear at the start, but if they don't get you with one they will probably get you with the other.

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Roger_Gooner · 2 weeks ago

Do you already have a hub 4 or a hub 5?

--
Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360

My Broadband Ping - Roger's VM hub 5 broadband connection

Ashleigh_C · 2 weeks ago

Hi there @Tsighe

Thank you so much for your post and welcome to the community forums, it's great to have you here.

I am so sorry to hear that you have faced this issue with your service and thank you so much to our community team for their response here.

Can I just confirm, are you receiving a new Hub as part of this upgrade?

Tsighe · a week ago

Hi Yes I received the hub 5

John_GS · Wednesday

Morning @Tsighe

Thanks for coming back to the thread. I'll send you a PM now.

John_GS
Forum Team

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Activation Fee?