QuickStart pack hasn’t arrived on time

[Scottcee]

Hi, I ordered a QuickStart pack with the provisional installation date for the 7th of February, it hasn’t arrived and judging by the volume of people that have had the same problem I suspect it’s going to be a while yet before it arrives but the system that’s in place with the pre contract not giving you the valid details to create an account to possibly track it is plain stupidity, can someone help me get some answers to wether it will show up or not please ?

[VM-Jon]

Hi @Scottcee 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

Thank you

Jon